Retail Operations Coordinator

Role overview

This position is based at CHANEL’s Toronto Head Office and reports to the Retail Operations Manager. It is a fixed-term, full-time opportunity for 6 months, supporting operational programs and priorities across CHANEL Canada boutiques.

In this role, you will work closely with boutique teams, retail leadership, and corporate partners to help drive consistent execution, improve processes, and strengthen the overall boutique experience.

Retail operations and change support

• Assist with day-to-day retail operations initiatives.
• Work with boutique teams to spot opportunities to streamline and improve how operations run.
• Help manage change initiatives by supporting stakeholder engagement, communications, and training so new processes, tools, and standards are adopted smoothly.
• Serve as a connection point between boutiques and head office, helping local concerns surface while sharing effective practices across the network.

Retail excellence and execution

• Help maintain both new and existing operating processes while keeping boutiques aligned with standards.
• Contribute to solutions that improve efficiency in both customer-facing and back-of-house operations.
• Take part in boutique operational activities, launches, inventory-related work, asset protection, and compliance projects, with a strong focus on accuracy and awareness.
• Track the implementation of new and existing technologies, systems, and tools that support better boutique performance.

Strategy and innovation

• Work with boutique leadership to put in place approaches that reduce risk, manage costs, and improve the customer and employee experience.
• Encourage fresh thinking by supporting pilot ideas, practical innovation, and broader knowledge sharing.

Leadership, communication, and collaboration

• Plan and run regular project check-ins, workshops, and feedback discussions to keep work moving and ensure alignment.
• Demonstrate flexibility, resilience, and a constructive approach to change.
• Share progress, updates, and results clearly and promptly with all relevant stakeholders.
• Partner with the Retail Operations Manager and other leaders to coordinate efforts and exchange resources.
• Represent and reinforce CHANEL’s values, standards, and expectations throughout project work.

Additional notes

This role description is not limited to the items listed above. Other responsibilities may be assigned based on business needs.

Candidate profile

You should bring 2 to 4 years of boutique operations experience. Experience with RFID, point-of-sale systems, Coupa, and Microsoft 365 is considered an advantage. You’ll need to be comfortable with technology, proficient in Microsoft Office and project management software, and able to communicate and build relationships effectively.

The role calls for strong analytical thinking, close attention to detail, a sense of urgency, accountability, and a genuine drive to improve operations continuously.

What drives success in this role

• Enjoying collaboration across diverse teams and building strong working relationships.
• Being able to resolve problems quickly, creatively, and with others.
• Helping colleagues adopt new ideas and ways of working.
• Wanting to make a visible impact on boutique operations and the CHANEL brand.

What you can gain

• Exposure to one of the world’s most recognized, creative, and visionary luxury brands.
• A supportive and dynamic team environment with opportunities to grow personally and professionally.
• The chance to build lasting relationships with a diverse group of colleagues and deepen your expertise in luxury retail.
• Competitive pay of CAD 60,000 to CAD 65,000 per year, plus bonus.

Inclusion and accommodations

CHANEL values an inclusive workplace that supports personal growth and collective progress. The company encourages applications from people who can bring different perspectives, experience, and potential to the team.

CHANEL Canada ULC welcomes applicants for this position and is committed to fair and accessible employment practices. Accommodations for candidates with disabilities are available on request throughout the hiring process.