ServiceNow Developer

Role Overview

An experienced ServiceNow Developer is needed to build and deliver advanced solutions on the ServiceNow platform, with a strong focus on App Engine and HRSD. This position blends deep technical delivery with a leadership component, including support and guidance for less experienced developers.

Key Responsibilities

• Take the lead in building and rolling out custom applications on ServiceNow App Engine.
• Coach and support junior team members from a technical standpoint.
• Architect and develop sophisticated workflows, business rules, and tailored applications.
• Define development standards and promote consistent engineering practices across the team.
• Review code submissions and maintain a high bar for solution quality.
• Investigate difficult technical problems and implement effective fixes.
• Prepare detailed technical documentation and knowledge articles.
• Contribute to architecture reviews and solution-design discussions.

Required Qualifications

• At least 7 years of experience in ServiceNow development and implementation.
• Minimum 3 years of direct, hands-on work with ServiceNow App Engine development and HRSD.
• Active ServiceNow certifications such as Certified Application Developer or Certified Implementation Specialist.
• Experience delivering at least 2 large-scale ServiceNow implementations.
• Strong command of JavaScript and ServiceNow scripting.
• Demonstrated technical leadership and mentoring experience.

Technical Skills

• Strong working knowledge of App Engine Studio and App Engine Templates.
• Expert-level ServiceNow scripting with JavaScript.
• Solid understanding of platform capabilities and constraints.
• Hands-on experience with Business Rules, Client Scripts, UI Policies, UI Actions, Workflows, Flow Designer, Integration Hub, and Service Portal development.
• Experience using source control and deployment tooling.
• Familiarity with REST and SOAP services, APIs, and integrations.

Leadership and Collaboration

• Ability to mentor junior developers and run technical training sessions.
• Strong capability in code review and quality assurance.
• Comfortable explaining complex technical topics to non-technical audiences.
• Experience estimating development effort and tracking technical deliverables.

Additional Requirements

• Exposure to Agile delivery practices.
• Strong analytical thinking and problem-solving ability.
• Excellent verbal and written communication skills.
• Comfortable working both independently and within a collaborative team.
• Experience producing technical documentation.

Preferred Qualifications

• Experience across multiple ServiceNow releases and platform upgrades.
• Working knowledge of ITIL processes and frameworks.
• Background in performance tuning and optimization.
• Experience applying ServiceNow governance and best practices.
• Additional technical certifications in relevant areas.

Platform Experience

The role may involve work across ServiceNow areas such as ITSM, CSM, HRSD, IRM, App Engine Studio, Flow Designer, and Integration Hub.