Switchboard Call Handler
Betsi Cadwaladr University Health Board
Rhyl, Wales, United Kingdom • Penuh Waktu
Jadilah yang pertama mendaftar
- Pengalaman
- Setiap
- Gaji
- —
- Lowongan
- 1
- Diposting
- 18 jam yang lalu
Where you'll work
Deskripsi pekerjaan
Job Overview
The Informatics Department at Betsi Cadwaladr University Health Board is seeking a Call Receptionist/Switchboard Operator to join their team at Ysbyty Glan Clwyd. This role involves providing a comprehensive, high-quality switchboard service 24 hours a day, 7 days a week. Responsibilities include using a computer system to locate patients during out-of-hours periods and operating an internal paging system to connect staff for both internal and external calls. Fluency in Welsh is a mandatory requirement for this position.
Main Duties
- Operate long-range pagers, relaying numeric and verbal information, and facilitating connections to requested departments. Monitor situations and take appropriate action if no response is received.
- Execute various emergency procedures, including those for cardiac arrest, fire, major incidents, and personal attacks, maintaining detailed records as per standing instructions.
- Manage internal paging receivers, including battery replacement, arranging replacements for faulty units, and instructing users on proper operation.
About Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a dynamic environment for those seeking a challenge and a passion for helping others. As the largest health organization in Wales, BCUHB provides a full spectrum of healthcare services to approximately 700,000 people across North Wales. We are committed to fostering an inclusive workplace, promoting equality and diversity, and are a proud participant in the “Disability Confident Employer” scheme. We encourage applications from all backgrounds and are dedicated to supporting our staff.
Additional Information
Successful applicants will receive all recruitment correspondence via their registered email account. Please check your inbox regularly. Applications can be submitted in Welsh and will be treated with equal consideration as English applications.
A full Job Description and Person Specification are available as supporting documents. Please click “Apply now” to view the full details in Trac.