Account Manager

About INNERGY

INNERGY is reshaping woodworking through cloud ERP software built specifically for custom manufacturers. The platform is designed to help teams work more intelligently and efficiently, connecting design, production, and delivery for businesses focused on architectural millwork, cabinetry, and casework.

Established in 2016, INNERGY is a globally distributed company of 200+ professionals. The team brings together strong software expertise and a shared commitment to solving practical, real-world challenges. Collaboration, creativity, and accountability are central to the company culture, along with a focus on creating a workplace where people feel supported and able to do their best work.

Following the acquisition of Microvellum, a respected provider of design-to-manufacturing solutions for the woodworking sector, INNERGY is moving into a new growth stage. This expands the company’s capabilities, strengthens its industry presence, and supports its goal of delivering a more connected platform for custom manufacturers.

Role Overview

INNERGY is looking for a results-driven Account Manager who enjoys building relationships and growing existing customer accounts. In this position, you will manage a portfolio of current customers across the product suite, deepen customer partnerships, increase product adoption, support renewals, and uncover opportunities to create more value. You will work closely with Customer Success to improve customer outcomes, reduce churn risk, and support long-term growth.

This position includes commission eligibility based on quarterly sales quota performance.

Key Responsibilities

• Oversee and expand a portfolio of customer accounts across the product range.
• Identify upsell opportunities through additional licenses, new modules, feature adoption, and service upgrades.
• Spot and pursue cross-sell opportunities by introducing related products and services such as Payroll, Analytics, and other add-ons.
• Develop strong relationships with important customer stakeholders and act as a strategic advisor aligned to their business goals.
• Create and maintain account plans that connect INNERGY solutions with customer priorities, initiatives, and KPIs.
• Understand customer objectives, operational challenges, and growth plans to position solutions that deliver clear value.
• Support long-term adoption and success across the platform in partnership with customers.
• Manage the complete renewal cycle, contract changes, and commercial conversations.
• Handle license adjustments, pricing updates, scope revisions, and contract negotiations alongside Finance and Legal teams.
• Ensure contracts are accurate, compliant, and completed on time.
• Work closely with Customer Success Managers to track account health, engagement, and renewal readiness.
• Identify churn risks early and help strengthen retention and customer satisfaction efforts.
• Support churn management when required, including communication planning, contract reconciliation, and transition assistance.
• Keep account activity, renewal schedules, opportunity details, and pipeline data current in HubSpot or other CRM tools.
• Prepare regular forecasting and reporting on quota progress, pipeline health, renewal status, and at-risk accounts.
• Share insights and recommendations with sales leadership to improve retention and account growth strategies.

Qualifications

• At least 3 years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM environments.
• Strong commercial understanding and the ability to align solutions with customer strategy using financial reports and market data.
• Demonstrated success in meeting and exceeding targets through upselling and cross-selling.
• Hands-on experience with contract negotiations, renewals, and license model management.
• Excellent collaboration and communication skills across sales, support, product, and success teams.
• Comfortable discussing technical workflows and solutions with stakeholders in operations or production.
• Familiarity with CRM and forecasting tools such as HubSpot, Dynamics, or Salesforce.
• Knowledge of manufacturing, woodworking, or millwork is an advantage.

Additional Information

INNERGY is committed to an inclusive and accessible workplace. Reasonable workplace adjustments are supported for individuals with disability in line with applicable Australian laws. If you need adjustments during recruitment or in the role, you are encouraged to let the company know.

This role is largely computer-based and may require extended screen time and frequent communication through digital channels. Depending on the role and location, work may be carried out remotely or from an office. INNERGY also emphasizes employee wellbeing, flexibility, and a safe working environment across all regions.

Compensation

This role is commission eligible based on quarterly sales quota attainment.