Amazon Customer Experience Associate - Fresher

Role overview

This position is for Amazon’s customer service team in Chandigarh. You will be the first human touchpoint for customers, helping them with online shopping queries, account access issues, identity checks, security concerns, purchase-order support, and related service needs.

The role is permanent, full-time, and conducted entirely in an office setting. English is the working language for the position.

Key responsibilities

• Handle customer queries by phone, chat, and email.
• Use multiple tools to locate, review, and apply solutions in real time.
• Support identity verification and account-security related cases.
• Spot possible fraud or security risks and act to protect the customer experience.
• Solve customer issues independently without relying on scripts.
• Resolve problems linked to accounts, purchases, and shopping activity with high service quality.

Work expectations

• Communicate clearly in both spoken and written English.
• Work confidently on computers and move across several systems as needed.
• Be available for shifts across Monday to Sunday.
• Work rotating schedules, mainly late-night and overnight shifts, with early morning, afternoon, weekend, and overtime coverage when required.
• Arrive on time and remain present for the full shift.
• Stay fully engaged and committed to the customer service role while working at Amazon.

Work environment

• The job is based in an office environment.
• Most of the shift is desk-based while handling customer interactions.
• The workplace is climate-controlled and comfortable.
• Business-casual clothing is suitable.

Training and support

No prior customer service experience is required. You will receive onboarding training and a complete equipment package when you join. The role also includes self-paced and instructor-led learning, along with ongoing development opportunities and support programs.

Benefits and perks

• Medical insurance
• Office amenities such as 24/7 food and beverage options, a games room, prayer space, lactation room, and quiet room
• Transportation allowance for the site
• Meal allowance of ₹1,100 per month
• Additional pay for night shifts
• Lifestyle rewards and retail discounts through Amazon Extras
• Employee support resources and groups

Eligibility and application notes

Applicants must be at least 18 years old, have completed 10+2 / 12th grade, be proficient in English, and be legally authorised to work in India. Both freshers and experienced candidates are eligible. The employer is an equal opportunity employer and considers candidates based on experience and skills. During interviews and employment, video and audio may be recorded for assessment, identity verification, and internal records, including a screenshot of the candidate’s face. If you need workplace accommodation during hiring or onboarding, support is available through the employer’s disability assistance channel.

Privacy and consent

Candidates should note that personal data handling is governed by the employer’s privacy notice. By participating in the process, you consent to the recording and use of video, audio, and facial image capture for proctoring, identity validation, and related internal purposes.

Location details

Chandigarh, Chandigarh, India. Office location: Anant Raj Tech Park, 5th Floor, Plot No. 1, I.T. Park, Sector 22, Punjab.

Other details

This is a permanent position with English as the required language.