- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 3 ore fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Applicants with experience in customer onboarding or AML case handling, strong service orientation, and the ability to work collaboratively in a fast-paced, compliance-focused environment are encouraged to apply. PEXA also welcomes candidates who may not meet every requirement but are keen to learn…
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About PEXA
PEXA operates Australia’s digital property settlement platform, helping lawyers, conveyancers and lenders complete property transactions online when homes are bought, sold or refinanced. Since launching in 2010, the company has expanded to a team of more than 1,000 people across several continents and continues to grow through innovation and collaboration.
Role overview
As an AML Support Specialist, you will guide customers through onboarding while ensuring every interaction is handled accurately, promptly and in line with compliance requirements. You will manage a mix of AML-related enquiries and support requests, from straightforward questions to more involved cases, and take full ownership from initial contact through to resolution.
You will work across phone, email and online channels, keep customers updated throughout the process, and partner closely with teams in Risk, Technology and Customer Experience to resolve issues effectively. The role also involves monitoring support queues, managing priorities, meeting service targets and helping improve the overall customer experience.
What the role is designed to achieve
The purpose of the position is to deliver a smooth onboarding and support journey for customers while making sure AML processes are completed accurately, efficiently and in accordance with regulatory obligations. You will support customers through onboarding, work with internal stakeholders to solve issues, and contribute to ongoing service improvements.
Success in the first 6 to 12 months
- Handle AML onboarding and customer enquiries with strong accuracy and professionalism.
- Develop trusted working relationships with stakeholders in Risk, Technology and Customer Experience.
- Meet SLA targets and KPI expectations consistently.
- Own complex cases and drive timely, customer-centred resolutions.
- Spot opportunities to streamline processes and improve the customer experience.
What PEXA is looking for
PEXA is seeking someone who is motivated by customer service, comfortable working with AML-related casework, and confident collaborating across multiple teams. The ideal person will pay close attention to detail, manage competing priorities well, and stay effective in a fast-moving environment focused on quality and performance.
Why join PEXA
- Quarterly wellness days to help you recharge.
- Four weeks of workcation each year, with the option to work from an approved country.
- The ability to buy up to four additional weeks of annual leave each year.
- Access to PEXA Academy and learning opportunities to support career growth.
Culture and inclusion
PEXA aims to create a workplace where people can bring their best selves to work and feel valued, supported and recognised. The company is committed to building an inclusive environment that reflects the diversity of the broader community and supports people from all backgrounds, including families and carers.
Additional information
PEXA is a Circle Back Initiative employer and commits to responding to every applicant.
The company also encourages candidates to apply even if they do not meet every listed requirement, provided they are eager to learn and believe they can contribute to the role.
Stay connected
PEXA describes the career experience as exciting, challenging and rewarding, and invites people interested in the organisation to learn more through its website and social channels.