Assistant Manager Front End-FT

About the role

This full-time Assistant Front End Manager position in Courtenay, British Columbia is part of Sobeys’ Store Careers division within the Retail - Front End category. The role is based at 9478 Crown Isle Thrifty, Postal Code V9N 9G4, with travel expectations of 0–10%. The hourly pay range is $19.25 to $26.00.

Sobeys is a Canadian retail organization with a large national footprint across all 10 provinces. The company emphasizes customer experience, community impact, and a supportive workplace culture focused on helping families and communities live better.

What you will do

The Assistant Front End Manager supports the Front End Manager in running the department efficiently and with strong cost control. This position involves leading, coaching, motivating, and training team members to deliver excellent customer service while following food safety rules, standard operating procedures, company policies, health and safety practices, and other required programs.

The role also contributes to scheduling, labour cost management, budgeting, inventory control, merchandising, hiring, and staff development. A key part of the job is building customer loyalty, meeting customer needs, and creating a positive environment for both employees and shoppers.

Key responsibilities

• Build and sustain a coaching-focused workplace that encourages employee development and a strong passion for food.
• Act as a strong leader and set the standard for the team through personal example.
• Support employee management tasks such as hiring, onboarding, training, development, performance reviews, succession planning, and compensation processes.
• Share operational updates and changes with department staff clearly and in a timely way.
• Help create a shopping experience that strengthens customer satisfaction, loyalty, sales, and profitability.
• Deliver high-quality customer service and respond effectively to customer needs.
• Strengthen product knowledge, including awareness of product updates, promotions, and seasonal trends.
• Oversee ordering, receiving, organizing, rotating, merchandising, and presentation of stock according to company standards.
• Help ensure corporate policies, initiatives, and standard procedures are followed, including accurate and timely documentation.
• Support the implementation and maintenance of OH&S, food safety, and other regulatory requirements.
• Assist in meeting financial goals by supporting sales and margin improvement, forecasting, variance review, corrective actions, and labour cost management.
• Support budget planning and control for the department.
• Keep up to date on company programs and attend required training.
• Stay informed about local competitors and broader industry trends.
• Promote employee engagement and contribute ideas for continuous improvement.
• Maintain a clean, organized, and safe work environment in line with company expectations.
• Perform additional duties as required.

What you need

• High school diploma.
• At least 12 months of retail store experience in a relevant department.
• Experience reading and interpreting financial reports and budgets.
• Ability to work on your own in a fast-paced setting.
• Strong verbal and written communication skills.
• Good work habits and the ability to handle multiple tasks at once.

Additional information

Requisition ID: 195702

Career Group: Store Careers

Job Category: Retail - Front End

Country: Canada

Province: British Columbia

City: Courtenay

Location: 9478 Crown Isle Thrifty

Postal Code: V9N 9G4

Employment Type: Full-Time

Pay Rate: $19.25 to $26.00 per hour

The company offers a Total Rewards package that may vary by role and is designed to support employees physically, financially, and emotionally.

Benefits and rewards

• Competitive benefits package with health and dental coverage, life insurance, and Accidental Death and Dismemberment Insurance*.
• Access to a virtual health care platform* and an Employee and Family Assistance Program.
• Retirement and savings plan to help build personal savings*.
• 10% in-store discount at participating banners, plus access to other discount programs*.
• Learning and development resources to support professional growth.
• Paid vacation, available after meeting the required hours or days worked.

Equal opportunity and compliance

Applicants with disabilities can request accommodation during the hiring process, and the employer will work to support accommodation at any stage.

Artificial intelligence tools may be used to help with screening, assessment, and recruitment efficiency, but hiring decisions are made by the company’s hiring teams.

Successful candidates must show proof that they are legally permitted to work in the role during onboarding, and this documentation will be reviewed before employment begins.