Assistant Store Manager Riccarton

About the Role

Pandora is looking for an organised, proactive, and commercially minded Assistant Store Manager for its Riccarton store in Christchurch. This is a hands-on retail leadership role for someone who enjoys taking ownership of store operations, lifting team performance, and delivering an exceptional customer experience.

In this position, you will act as a key representative of the brand and support the Store Manager with the day-to-day running of the store, helping ensure strong trading performance and smooth operational delivery.

About Pandora

Pandora is the world’s largest jewellery company, reaching millions of customers every day with hand-crafted jewellery. The business sells three pieces every second and operates one of the widest retail networks in the industry, with nearly 7,000 points of sale worldwide and a strong online presence.

In Australia and New Zealand, Pandora launched in 2004 and has grown into the fourth largest market for the Danish jewellery brand, with 146 stores across the ANZ network, 130 corporate employees, and more than 600 people working in retail.

Sustainability is a core focus across the business, with clear and measurable goals applied across sourcing, materials, and marketing.

Our People and Culture

Pandora’s global team includes more than 32,000 passionate people. In 2022, the company achieved its highest earnings to date, supported by a refreshed long-term growth strategy. The pace of growth has helped build an energetic, ambitious environment where people are encouraged to bring their authentic selves to work and perform at their best.

The company continues to invest in talent and is seeking people who align with its values and can contribute to its future growth.

What You Will Do

• Support, coach, and motivate the store team alongside the Store Manager to help the store meet its targets while setting the standard for excellent customer service.
• Oversee key retail operations including stock management, store processes, team scheduling, security, sales-floor organisation, and tracking team sales results.
• Take responsibility for the store’s smooth trading and operational performance when the Store Manager is not present.
• Maintain a strong presence on the sales floor, guide team activity across the store, and help drive sales performance through effective floor leadership.
• Complete training on Pandora’s jewellery range and become highly knowledgeable about the products.
• Develop, support, and encourage store team members so they can grow their skills and reach their full potential.

What We’re Looking For

The right candidate will be a confident leader and a team-focused professional who can help deliver a memorable in-store experience that reflects the Pandora brand.

Experience with a leading brand or in premium/desirable consumer retail is preferred. This opportunity may suit a senior supervisor or an Assistant Manager ready for their next step. Success in the role will require someone who demonstrates Pandora’s core values of dreaming, daring, caring, and delivering.

Key Strengths Required

• Proven ability to grow sales and improve store profitability.
• A strong commitment to outstanding customer service.
• Clear communication skills and the ability to coach a high-performing team.
• Flexibility and adaptability in response to changing business priorities.
• A positive, energetic attitude and genuine enthusiasm for Pandora products and values.
• A polished presentation, appreciation for desirable products, and a strong interest in retail.

Why Join Pandora

Pandora offers a competitive rewards package and meaningful opportunities for long-term career growth. Benefits include staff savings on all Pandora products, a birthday day off, development opportunities, subsidised health insurance, a retail bonus scheme, an employee assistance programme, and a jewellery allowance.

Recruitment and Interview Notes

Pandora’s hiring process is designed to be open, fair, and inclusive. Candidates are encouraged not to include identity-related details such as a photo, marital status, or age in their application so that assessment remains focused on skills and experience.

If you need reasonable adjustments during the interview process, you should let the employer know as soon as possible.