Business Analyst

About Accenture

Accenture is an international professional services firm known for its strengths in digital, cloud, and security. Backed by deep industry expertise across more than 40 sectors, the company delivers Strategy and Consulting, Technology and Operations services, along with Accenture Song, through a global network of Advanced Technology and Intelligent Operations centres. With a workforce of 799,000 people supporting clients in over 120 countries, Accenture focuses on using technology and human expertise to drive value, innovation, and shared success for clients, employees, shareholders, partners, and communities.

Joining Accenture means being part of large-scale transformation work for leading organisations and communities worldwide. The breadth of its client engagements and collaborative environment offers strong opportunities for growth, learning, and career progression.

Role Overview

Accenture is seeking a proactive Business Analyst with Salesforce experience. The role involves reviewing and improving business processes, partnering with stakeholders to capture and document requirements, and working alongside cross-functional teams to support solution delivery. You will help uncover opportunities for system enhancements and efficiency gains while turning technical detail into practical business outcomes. Strong analysis, communication, and problem-solving skills are essential in this fast-moving environment.

Key Responsibilities

• Run discovery sessions and workshops with business stakeholders to uncover needs, clarify objectives, and convert business expectations into technical requirements.
• Partner with design, build, and testing teams to make sure solutions are implemented successfully and align with business goals.
• Develop a strong understanding of the solution and the underlying business processes so you can challenge assumptions, ask the right questions, and improve requirements coverage.
• Work with technical designers and delivery teams to assess feasibility and identify the most suitable implementation approach.
• Use BPMN to map, evaluate, and refine business workflows, highlighting inefficiencies and improvement opportunities.
• Facilitate structured workshops, including preparation, execution, and follow-up, to support stakeholder engagement and solution validation.
• Maintain and manage requirements in Azure DevOps or a similar platform across the project lifecycle.
• Serve as the bridge between business and technical teams, ensuring clear communication and shared understanding throughout delivery.

Skills and Experience

• Hands-on experience in business analysis, including requirements gathering and process improvement.
• Knowledge of Salesforce, with Experience Cloud considered an advantage.
• Ability to model business processes using BPMN.
• Experience creating user stories and acceptance criteria.
• Familiarity with requirements management tools such as Azure DevOps.
• Confidence in facilitating workshops and engaging stakeholders effectively.
• Strong written and verbal communication skills.
• Analytical mindset with the ability to translate technical detail into business language.

Additional Requirements

This is a secure role, so applicants must be Australian citizens with an active security clearance, or be eligible to obtain one. The position supports managed services, covering client IT applications and infrastructure, so flexibility is important. You may be required to work in shifts, be on call for incidents, and support after-hours deployments when needed. The successful candidate must also be willing to work from the Accenture or client office three days per week, with two days working from home.

Benefits

• 18 weeks of paid parental leave
• Opportunities for both short-term and long-term career breaks
• A structured program to support professional growth and development
• Access to local and overseas career opportunities
• Recognition as a Family Inclusive Workplace™
• Flexible working arrangements aligned with a people-first approach to wellbeing
• Placement in the top 3 of last year’s Diversity & Inclusion Index