Cafe Manager

Role overview

The Café Manager will be accountable to the Lead of Operations and will take charge of the café’s daily running, service quality, commercial results, and people management. The position is focused on keeping outlet activities running efficiently, maintaining strong product standards, delivering excellent customer service, and contributing to business growth and profitability.

This position is also practical and technical in nature. It requires direct familiarity with coffee machinery, the ability to handle basic fault-finding and calibration, and the coordination of maintenance support so that the outlet experiences as little downtime as possible.

Key responsibilities

• Run the café in accordance with company procedures and applicable regulations, ensuring smooth daily operations and quick resolution of issues.
• Stay actively involved during service hours to support front-of-house activities, drink preparation, and a high level of customer care.
• Monitor and improve commercial results by tracking sales, labour, and operating expenses, then using performance insights to support revenue and profit goals.
• Maintain standards for beverages and food so that coffee quality, presentation, service speed, and guest experience remain consistent.
• Plan staffing and schedules to ensure the right manpower levels, good team output, and efficient operations during busy periods.
• Use practical knowledge of coffee equipment such as machines and grinders to assist with basic troubleshooting, calibration, and preventive upkeep, reducing interruptions to service.
• Develop and guide the team through coaching, engagement, and a growth-focused culture while ensuring compliance with food safety, hygiene, and workplace safety requirements, and supporting improvement initiatives that strengthen café performance and customer experience.

Requirements

• A Diploma or Certificate in Food & Beverage, Hospitality, Business, or a similar discipline is preferred.
• At least 3 to 5 years of experience in café, coffeehouse, or broader F&B operations.
• A strong service mindset with a lively, people-oriented, and customer-first approach.
• Good operational, communication, and team leadership abilities in a busy, fast-moving environment.
• Practical understanding of coffee equipment operation, including basic troubleshooting and maintenance support.
• Confident leadership style with the ability to coach others, encourage teamwork, and build a positive growth-oriented culture.

Work context

This is a full-time, on-site role based in Singapore, Singapore.