Care Coordinator

Role overview

Care Connect Group is hiring a Care Coordinator for a full-time permanent position in Little Island, Cork. This role suits someone with relevant experience who can manage care coordination, administration, customer communication, and operational support in a fast-moving healthcare environment.

Important: Applicants should only proceed if they meet the experience requirements set out for the role.

Key responsibilities

• Support business growth in your area by handling new package requests from the HSE and private clients.
• Load carer rotas and client templates for week 1 and week 2.
• Take full ownership of rotas and ensure they are managed accurately.
• Track client care calls, including any missed or delayed visits.
• Manage new client referrals, keep client and staff records organised, and ensure all files and systems are current.
• Complete daily timesheets and handle general administrative work.
• Identify growth opportunities and flag when additional staff are needed to meet demand, working with recruitment as required.
• Work in close coordination with the local Operations Team.
• Provide a strong customer service experience when dealing with calls from the HSE Home Support Office, clients, and carers.
• Develop effective relationships with external customers and stakeholders across the HSE South West region to support business growth.
• Prepare management information that shows route efficiency and staff capacity on a weekly basis, ensuring capacity requirements are met.
• Produce weekly management reports covering efficiency and quality.
• Prepare daily referral reports, as well as monthly, quarterly, and annual reports.
• Monitor and maintain strong standards of run efficiency and staff capacity.
• Keep a daily on-call log of concerns or issues and escalate them to the relevant on-call contact.
• Create contingency plans and manage operational risks, including issues such as adverse weather.
• Maintain a clear and accurate record of client and carer concerns in internal systems and report on them appropriately.
• Adapt to changing priorities and support the needs of a fast-growing business.
• Carry out other duties as needed to support the company’s responsibilities.

Candidate profile

• At least 2 years of experience in a similar role or in a fast-paced administrative role within a healthcare setting.
• QQI Level 5 in healthcare is preferred.
• Proven ability to lead and support growth in a business environment.
• Strong confidence using IT systems; experience with OneTouch CRM is an advantage.
• Excellent customer service skills, with the ability to de-escalate complaints and concerns calmly.
• Ability to build relationships and represent the business professionally to external stakeholders.
• Demonstrated success in business development.
• Commercial awareness and a strong drive to achieve results.
• Excellent organisation, communication, and written/spoken English skills.

Benefits and perks

• Competitive annual salary.
• Private healthcare contribution.
• Modern office environment in Cork with a casual dress code and supportive culture.
• Regular team events, social activities, and recognition for achievements.
• Up to 25 days of holiday leave plus bank holidays.
• Wedding leave.
• Volunteer leave.
• Access to ongoing healthcare training opportunities.
• Clear progression pathways within the company.

Additional information

This is a full-time, permanent onsite role based in Little Island, Cork. The position is designed for someone who can grow and adapt with an expanding healthcare business. An updated CV is required for consideration.

Interested candidates may submit their CV directly or contact Emma at 086 7700 600, or send an updated CV to the provided recruitment email address.