Case Manager - Absence Management

Role overview

This is a full-time, on-site position in the United States for a Case Manager focused on absence management. The role supports employees through leave of absence, workers’ compensation, and workplace accommodation cases, while ensuring that all actions align with federal, state, and internal policies.

You will serve as a key coordination point between employees, managers, healthcare providers, and third-party administrators. Success in this role depends on careful case handling, strong documentation habits, clear communication, and the ability to manage sensitive situations with professionalism and empathy.

The work is fast-paced, detail-heavy, and highly collaborative. You will help keep cases moving smoothly before, during, and after leave events while supporting employee well-being and business continuity.

Key responsibilities

• Oversee leave of absence, workers’ compensation, and accommodation cases from start to finish, making sure each matter follows federal, state, and company requirements while working with third-party administrators and internal teams.
• Act as the main contact for employees and managers with questions about absence cases, providing updates, direction, and education across the leave process.
• Keep case records current and accurate, including documentation, reporting, and all required compliance updates.
• Work closely with HR, payroll, legal, safety, and benefits teams to manage leave events, wage replacement, and return-to-work activities.
• Explain leave procedures, workplace policies, and return-to-work planning to managers and employees so expectations stay clear and consistent.
• Spot case delays, risks, or roadblocks early and take action to resolve them efficiently.
• Prepare reports, perform audits, and review leave patterns to support operational control and ongoing improvement.

Requirements

• A bachelor’s degree or an equivalent combination of education and relevant work experience is required.
• At least 2 years of experience in HR, absence management, workers’ compensation, or a similar case management function is needed.
• Working knowledge of FMLA, ADA, PFML, and other applicable state or federal leave laws is strongly preferred.
• Experience with HR platforms such as Kronos and Workday is preferred.
• Solid understanding of absence policies, disability management, and compliance expectations in the workplace.
• Strong interpersonal, communication, and customer service skills, with a patient and empathetic approach.
• Proven ability to organize work, analyze information, and handle multiple priorities in a high-volume setting.
• Ability to work independently while preserving accuracy, confidentiality, and good judgment.
• Comfort using Microsoft Office tools, especially Excel, as well as data entry systems.

Benefits and compensation

• Salary range of $50,000 to $70,000, based on experience and qualifications.
• Medical, dental, vision, and pharmacy coverage.
• Paid time off, holidays, and flexible leave policies.
• Annual merit increases and discretionary bonus opportunities.
• 403(b) retirement savings plan with employer matching.
• Flexible Spending Accounts (FSA).
• Growth and advancement opportunities in HR and case management.
• Support resources for employees and families focused on well-being and work-life balance.
• Exposure to complex HR operations involving leave, disability, and workers’ compensation programs.

Application and hiring note

This role is shared on behalf of a partner employer, and that company handles applications and all next steps. A matching process is used to review applications against the role requirements, and the final selection process is managed internally by the hiring employer.

Privacy and recruitment notice

By applying, you acknowledge that your personal data may be processed for candidate evaluation and shared with the hiring employer under applicable data protection rules, including GDPR where relevant. Recruitment tools, including AI-assisted screening, may support parts of the review process, but final hiring decisions are made by people.