Case Manager

Overview

Premera Blue Cross is hiring a Case Manager to join a team focused on improving members’ lives through coordinated, whole-person care. This role supports people experiencing behavioral health, medical, and substance use challenges by building trusting relationships, assessing needs, and guiding them toward practical goals that improve daily functioning and overall well-being.

The organization emphasizes employee growth, collaboration, and purpose-driven work. It also notes that this position is classified as telecommuter, with training and ongoing work schedules defined in Pacific Time.

Role impact

In this position, you will work alongside behavioral health clinicians, nurses, wellness specialists, members, caregivers, and providers to identify barriers, encourage behavior change, and help coordinate appropriate care. The work is centered on integrated case management, with an emphasis on meeting members where they are and helping them progress toward sustainable self-care.

Key duties

You will connect with target members, complete holistic assessments, identify social determinants of health and cultural factors, and help create individualized care plans. You will also review progress, update plans as needs change, support communication across the care team, and maintain documentation that aligns with accreditation, contractual, and legal standards.

Requirements and qualifications

This role requires an active Washington State or compact license in one of the accepted disciplines, along with at least 3 years of post-licensure direct patient or clinical care experience. A stable internet connection of at least 75 Mbps download speed is also required. Preferred qualifications include prior case management experience, CCM certification, CDP, CCP, LEAN training, and advanced motivational interviewing skills.

All case managers must hold a valid Washington State or MSL/compact license and meet Washington credentialing requirements. If you do not already have an active Certified Case Manager credential, you will need to obtain it within 24 months.

Training, schedule, and work setup

The role is telecommuter-based. Initial training lasts four to six weeks and runs Monday through Friday between 8:00 AM and 5:00 PM Pacific Time. After training, the position follows a 40-hour weekly schedule, including 5 hours of coverage for extended hours on weekdays between 5:00 PM and 7:00 PM or on Saturday between 9:00 AM and 2:00 PM Pacific Time. Schedules may change periodically based on member coverage needs.

Rewards and support

Premera offers training and development support, including ongoing motivational interviewing instruction and help toward earning CCP, ICM, and CCM credentials. The company also provides paid licensure renewal, reimbursement for CCM exam fees and renewals, and paid membership in the National Case Management Society of America and local state chapters.

The total rewards package includes medical, vision, and dental coverage with low employee premiums, voluntary benefits such as pet insurance, life and disability insurance, a 401(k) employer match, a pension plan vested after 3 years, wellness incentives, mental well-being resources, paid time off, tuition assistance, and employee recognition programs. For on-campus employees, additional benefits include commuter support, free parking, subsidized cafes, wellness activities, a fitness and well-being center, and games like shuffleboard and ping pong.

Equal opportunity and hiring note

Premera is an equal opportunity and affirmative action employer and does not discriminate based on protected characteristics under applicable law. The company can provide accommodations for applicants who need assistance with the online application process.

The employer is hiring in multiple states, including Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, and Wisconsin, with some role- or city-based limitations.

Compensation

Pay is based on factors such as location, market conditions, skills, and experience. The national salary range is $80,200 to $125,600, and the national plus salary range is $84,200 to $143,100 for higher-cost labor markets such as Western Washington and Alaska.

About the organization

Premera’s mission is to make healthcare work better so customers can live healthier lives. The company describes its workplace as collaborative, innovative, and development-focused, with a strong emphasis on serving members and communities through meaningful, high-impact work.