Client Advisor

Role overview

As a FENDI Ambassador, you will create an elevated and memorable client journey by sharing the brand’s heritage, craftsmanship, material excellence, and creative vision.

Sales performance

• Drive selling through upselling, cross-selling, and multi-category selling across the full product range.
• Track personal sales results and work toward assigned targets and KPIs.
• Share client feedback on products, with particular focus on newly released items.

Client relationship management

• Build stronger customer connections and help develop a loyal FENDI client base using suitable CRM tools.
• Deliver high-quality client service with a polished, personal, and attentive approach that meets customer expectations.

Store operations

• Use the POS and inventory management systems accurately for stock transfers, payments, stock checks, and customer data entry.
• Complete store-related tasks assigned by team leads and management.

Store management

• Support accurate inventory handling by receiving, displaying, and storing merchandise in line with company standards, where backroom stock support is not available.

Store upkeep

• Help maintain a clean, safe, and orderly store through daily housekeeping tasks.
• Ensure visual merchandising follows company guidelines.

Other expectations

• Offer thoughtful ideas to improve internal processes and work flow.

Requirements

Candidates should have at least 2 years of relevant experience in the fashion or high-end luxury sector. Strong presentation and grooming standards are important, along with excellent selling ability. Fluency in more than one language is expected, and speaking a third language is considered an advantage. A genuine interest in luxury goods and the willingness to work retail hours are required. You should also be comfortable using retail management systems, able to prioritize tasks to meet business goals, and capable of performing under pressure while staying focused on results. Teamwork and collaborative working are essential.

About Fendi

Fendi is an Italian luxury fashion house established in Rome in 1925. Its identity is built on a balance between heritage and modernity, preserving tradition while continuing to innovate and surprise through quality, glamour, and creativity.

Equal opportunity statement

Fendi is committed to equal employment opportunity and welcomes applications from all qualified candidates. The company supports diversity and inclusion, values internal mobility, and aims to attract people with strong business skills who are creative, curious, passionate, and open-minded.