Client Partner

About the Company

Digitas New Zealand builds connected brand experiences that help ambitious businesses create stronger, more meaningful customer relationships. As part of Publicis Groupe ANZ, the team works across New Zealand and Australia to deliver customer experience, data, and digital transformation solutions.

Role Overview

We are seeking an experienced Client Partner to own major client relationships, drive commercial growth, and help shape the next stage of the agency’s development. This is a senior position with significant influence over client outcomes, internal teams, and the direction of Digitas New Zealand.

The role sits at the heart of important client partnerships, including a large-scale digital transformation programme for one of New Zealand’s best-known brands. You will lead key accounts, coordinate cross-functional teams, and identify growth opportunities across both existing clients and the wider agency. You will also contribute to the development and scaling of the client service model in New Zealand.

What You Will Do

• Take full ownership of senior client relationships and serve as the main point of escalation and strategic advice.
• Spot new opportunities, refine them into clear briefs, and convert them into commercial growth.
• Build long-term partnerships that support both client goals and business performance.
• Lead integrated teams across disciplines to deliver digital, customer experience, and transformation work.
• Maintain strong delivery standards across complex projects from strategy through implementation.
• Protect quality, performance, and overall client satisfaction at every stage of the engagement.
• Manage account performance, including revenue, forecasting, and profitability.
• Lead account planning and support sustainable growth over time.
• Handle scope discussions, negotiations, and commercial decisions with confidence.
• Develop and guide a high-performing client team.
• Work closely with specialist teams across Publicis Groupe to bring the right capabilities to clients.
• Support new business through strategic input and pitch leadership.

What We Are Looking For

You should bring substantial experience in a senior client-facing position within a digital or integrated agency. The ideal candidate will have a proven record of expanding client relationships and delivering commercial results, along with experience managing complex, multi-channel, or transformation-led programmes. You should be comfortable influencing senior stakeholders and have a strong grasp of digital, customer experience, and integrated delivery.

We are looking for someone who is commercially astute, proactive, and ready to take strong ownership of their work.

Progression

This position is intended for someone ready to move into broader leadership. There is a clear path toward General Manager level for a person who can work independently, build trusted relationships, and consistently drive growth.

Why Digitas

• Work on high-impact transformation programmes that go beyond campaign delivery.
• Join a small, ambitious team with the backing and scale of Publicis Groupe.
• Gain access to leading tools, talented people, and cross-market collaboration.
• Help shape the future of client partnerships in a growing agency.

Additional Information

As part of the Publicis Groupe network, you will have access to a range of benefits and support programs, including:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, enjoyable, and rewarding office culture supported by a flexible working approach.
• Access to the global AI platform Marcel, enabling mobility and collaboration across the international network.
• More than 15,000 learning programs through the Marcel Classes online learning platform.
• A feedback-driven culture supported by Career Conversations to help you reach your goals.
• A diversity, equality, and inclusion strategy delivered through Viva! Women, Égalité, enABLE, and Embrace.
• A Work Your World program that allows employees to work from anywhere in the world for up to 6 weeks each year.
• A workplace committed to supporting employees facing life-threatening illnesses through a recovery-forward culture.
• Inclusive leave policies, including fertility treatment leave, menopause support, flexible public holidays, gender affirmation leave, parental leave, up to 18 weeks of paid primary carer leave, and generous secondary carer benefits.
• Access to counsellors, psychologists, and other professionals through Sonder, an all-in-one digital wellbeing platform for psychological, medical, and safety support.

Inclusion Statement

If you do not meet every requirement listed, you are still encouraged to apply. The company values inclusion, collaboration, adaptability, fearlessness, and integrity, and aims to hire for values as well as experience.

Publicis Groupe is committed to diversity, inclusion, and equity across race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. The organisation believes strong client solutions come from teams that reflect the communities they serve.

Reasonable adjustments are available for candidates with disability or anyone who needs additional support during the application process. Any assistance or adjustments can be requested by contacting [email protected], and personal information will be kept confidential.