Client Success Representative

About the Role

Join a global demand generation company that helps B2B organizations connect with audiences, buyers, and accounts in ways that support measurable growth. The team works across more than 60 countries and has earned repeated recognition on the Inc. 5000 list, along with multiple workplace and industry awards. This role is designed for someone who enjoys creating outstanding client experiences, working in a fast-moving environment, and building relationships that make a real business impact.

You’ll support clients from a variety of industries, so the work stays varied and engaging. The position also offers room to grow professionally within a collaborative environment that values employee satisfaction, mutual support, and continuous improvement.

Key Responsibilities

• Develop and nurture durable, trust-based relationships with clients.
• Make sure solutions are delivered on time and aligned with client goals and expectations.
• Keep internal and external stakeholders informed on the progress of monthly and quarterly initiatives.
• Spot growth opportunities within the assigned territory and work with sales teams to help achieve growth targets.
• Support the resolution of difficult client requests and manage escalations when needed.
• Handle administrative and operational tasks such as entering data, maintaining internal records, and organizing schedules.

Requirements

• Demonstrated experience managing client relationships, ideally in hospitality, client success, sales, or a related field.
• Strong verbal and written communication abilities, along with solid people skills.
• Comfort working with multiple priorities and maintaining accuracy in a busy, fast-paced setting.
• Good understanding of client needs, with the ability to respond in a thoughtful and effective way.
• Problem-solving mindset with the ability to anticipate issues and suggest practical solutions.

Hiring Process

Your application will first be reviewed by the recruiting team against the role requirements. The company states that this review is handled by people rather than automated screening tools, so each application receives individual consideration.

Shortlisted candidates may be asked to complete a video interview for the hiring manager’s review. This may be followed by a test or brief project to assess fit for the team.

Selected applicants will then meet the hiring manager and/or interview panel in a live conversation, either in person or over Zoom. The company does not conduct hiring through text messages or Telegram, and candidates are never hired without a live interaction.

If both sides are interested after the interviews, the offer discussion will follow. Offers are only made after the candidate has had a live conversation with the team.

Equal Opportunity Statement

The employer follows equal opportunity hiring practices and makes decisions based on qualifications, merit, and business needs. Employment decisions are not influenced by race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other legally protected characteristic. Applicants from all backgrounds are encouraged to apply, as diverse experiences and perspectives are valued.

Privacy Notice

The company states that it complies with applicable data privacy and security laws and regulations.