Collections Specialist

About Novara

Novara builds safety and operational risk management software that helps organizations spot and address issues before they turn into incidents. Its Flex and Risk Management Center solutions bring together data, strengthen workforce engagement, and support proactive risk management. The company combines training, software, and practical tools to keep people safe while protecting essential operations.

Role Overview

The Collections Specialist will handle customer accounts receivable, work to lower overdue balances, improve cash flow, and preserve strong customer relationships. This position works closely with Finance, Sales, Customer Success, and Operations to clear billing issues, accelerate collections, and contribute to overall financial results.

Key Responsibilities

• Oversee a designated portfolio of customer accounts and review aging reports regularly.
• Reach out to customers through phone calls, email, and portal-based communication to collect outstanding payments.
• Review and fix differences related to invoices, payments, and account balances.
• Work with internal departments to settle disputes and remove obstacles preventing payment.
• Keep detailed and accurate notes on accounts and all collection-related activity.
• Create and send statements, invoices, and collection letters or notices.
• Study aging patterns and suggest steps that help reduce overdue receivables.
• Assist with month-end close tasks and related reporting needs.
• Escalate accounts that present higher risk and advise on suitable collection approaches.
• Maintain a courteous customer experience while meeting collection goals.
• Look for ways to strengthen billing and collection workflows.

Knowledge and Experience

• Excellent communication, negotiation, and customer service abilities.
• Prior exposure to ERP or accounting platforms such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar systems is preferred.
• Working knowledge of Excel, including reporting and basic analysis.
• Strong organization skills, attention to detail, and consistent follow-through.
• A comparable mix of education and relevant experience may also be considered.

Success Factors

• Strong problem-solving ability and a results-driven mindset.
• Comfort managing several priorities in a busy, fast-moving environment.
• Collaborative style when working with cross-functional teams.
• Focus on accuracy, integrity, and ongoing improvement.
• Clear written and verbal communication skills.

Compensation and Benefits

This role offers an hourly rate between $26 and $31, along with an annual bonus opportunity of 7.5%.

Employees are supported with a comprehensive benefits package that includes medical, dental, and vision coverage; flexible spending accounts; PTO; paid and floating holidays; a 401(k) with company match and immediate vesting; company-paid life insurance; employee assistance programs; and no-cost mental health benefits.

Additional Information

Novara launched as an independent company on January 1, 2026, after being spun off from the Flex and RMC software businesses previously part of KPA. The company is backed by Providence Equity.

Novara encourages candidates from all backgrounds to apply, including those who may not meet every listed qualification. The company emphasizes diversity, inclusion, and authenticity in the workplace.

Artificial intelligence tools may be used to help review resumes and other application materials during the early screening stage. These tools support the recruiting team, while a human recruiter reviews decisions and no hiring decision is made solely by automation.

Novara provides equal employment opportunity in hiring, promotion, transfer, compensation, and other employment practices, regardless of protected characteristics under applicable federal, state, and local laws.

All selected candidates must verify their identity and authorization to work in the United States and complete the required employment eligibility verification form when hired.

If you need a disability-related accommodation or assistance, you may contact [email protected].

The company also references its Candidate Privacy Notice and notes that AI tools may be used to support parts of the hiring process, including resume review, response analysis, and identification of potential inconsistencies or verification signals. Final hiring decisions are made by humans.