Customer Management Professional

Role overview

This position sits within the Service Business Unit under the Customer Service Management function for Africa. The role focuses on managing service contracts, supporting aftermarket spare parts sales, and identifying post-sale opportunities connected to wind turbine services.

Key responsibilities

• Build strong relationships with existing customers and use those connections to support service contract renewals.
• Work with the service operations team to shape and execute a shared customer relationship strategy.
• Identify new business through value-added services and actively work on recovering lost accounts.
• Draft Time & Material quotations and help grow backlog through this type of sale.
• Support the commercial team from the early stages of negotiating new service contracts, amendments, and service quotations.
• Respond to customer, sales, and operations queries related to contract matters.
• Handle open technical case follow-up in coordination with the Technical Support team, ensuring timely updates and regular communication.
• Monitor project bonuses and penalties, including variable bonus and liquidated damages.
• Prepare monthly wind farm customer reports and upload them to the customer portal.
• Make sure customers are invoiced on time and that billing plans are kept up to date in the ERP system.
• Follow up with customers to secure timely payment of outstanding invoices.

Qualifications

Applicants should have a degree in Engineering or Business, prior experience in contract management, and strong English fluency.

Competencies

• Strong collaboration skills, with a sense of ownership and the ability to work independently.
• Leadership ability and a practical approach to solving problems.
• Comfortable adapting quickly when priorities change.
• Customer-focused and commercially aware mindset.
• Solid contract management capability.
• Sales and negotiation strength.
• High attention to detail and diligence.
• Willingness to continue learning and improving.

What the company offers

The role offers the chance to join an international organization in a fast-changing environment. You will be part of a growing team contributing to the expansion of the wind energy sector, with opportunities for both personal and professional development. The company expects steady, diligent progress toward targets and project delivery.

Additional information

The position may be based in Port Elizabeth, South Africa; Amman, Jordan; or Nairobi, Kenya. Travel of up to 50% annually is required, mostly within the country.

Applications are reviewed continuously, so early submission is encouraged. Candidates should submit their CV in English.

The employer may amend or withdraw the posting at any time.

Fair hiring commitment

Selection is based only on professional experience, education, and relevant skills. Candidates are asked to remove photos, date of birth, graduation dates, gender pronouns, marital status, and any other personal details not relevant to the role before submitting their CV or resume. Hiring teams are trained to evaluate candidates inclusively, and recruitment outcomes are reviewed regularly to support fairness.

DEIB statement

The organization values diversity, equity, and inclusion as drivers of innovation and success. People from all backgrounds are encouraged to apply, including those who may feel they do not meet every requirement. A diverse workforce is seen as essential to solving complex challenges and contributing to a sustainable energy future.

Recruitment fraud notice

Applicants should be aware that fraudulent emails may be sent by individuals falsely claiming to represent the company. Candidates are encouraged to stay alert to such attempts.

About the company

The company is a global energy partner focused on sustainable solutions. Its work covers the design, manufacturing, installation, and servicing of wind turbines onshore and offshore.

It has installed more wind power than any other organization worldwide and brings over 40 years of experience in wind energy, with more than 185 GW installed globally. The workforce includes 30,000 employees across the world, united by the goal of advancing a sustainable future.

The company promotes an inclusive environment that welcomes different identities, experiences, skills, and perspectives, and aims to ensure equal access to opportunity.

Additional company information is available through its website and social channels.