Customer Operations Administrator

Role Overview

Porsche Financial Services Canada is seeking a Customer Operations Administrator to help deliver a polished customer experience across several service touchpoints. In this position, you will support customer service, lease-end administration, and collections activities, while ensuring each interaction is handled with care, speed, and accuracy.

The role is best suited to someone who enjoys a busy, team-oriented environment, can juggle multiple priorities, and communicates clearly and professionally.

Key Duties

• Handle inbound and outbound phone calls and emails with customers, dealers, and vendors in a professional, service-oriented manner.
• Support the customer service function by helping maintain service standards and performance metrics.
• Process customer account records, documentation, and administrative requests accurately and within required timelines.
• Review shared inboxes regularly and complete assigned items efficiently.
• Assist with lease-end administration, including preparing and processing document requests.
• Support collections-related work by preparing and sending required documentation.
• Provide mailroom support and ensure confidential documents are managed and escalated correctly.
• Work closely with internal stakeholders and external partners across different communication channels.
• Complete operational queues and mandatory training while following service expectations.

Candidate Profile

The ideal candidate brings strong bilingual communication skills in Canadian French and English, along with experience in customer service, administration, or a call center setting. Familiarity with the automotive, banking, or insurance sectors is an asset.

You should be highly organized, able to manage time well, and comfortable working independently with a practical, solutions-oriented approach. Strong command of Microsoft Office tools, especially Word, Excel, and Outlook, is required. Post-secondary education or an equivalent combination of education and experience is preferred.

Working Conditions

• Work location: Toronto Head Office, 165 Yorkland Blvd. Unit 150, Toronto, ON M2J 4R2.
• Schedule: Monday to Friday, 9:00 AM to 6:00 PM EST.
• Travel requirement: None.

Rewards and Benefits

Porsche Financial Services Canada offers an estimated salary range of $63,000 to $68,000, depending on experience and qualifications. The benefits package includes medical, dental, and vision coverage, a flexible health spending account, and company-paid life and disability insurance.

Employees also receive a group RRSP with employer matching, along with wellness and education reimbursements. Additional partnership programs support professional growth and well-being, and eligible team members can access Porsche discount programs.

Company Values

• Integrity: Act fairly, honestly, and to the highest ethical standards.
• Relationships: Build personalized connections and anticipate customer and teammate needs.
• Excitement: Go beyond expectations to create memorable experiences.
• Efficiency: Operate with ownership, initiative, and an entrepreneurial mindset.

Hiring Approach

This is an existing opening at Porsche Financial Services Canada. The hiring process is primarily led by people, though internal AI-enabled tools may occasionally be used to help review candidate work samples when relevant. These tools support, but do not replace, human decision-making.

About the Opportunity

Join a premium global brand recognized for excellence and innovation. In this role, you will work with a high-performing team and contribute to a customer journey shaped by quality, responsiveness, and care.