Customer Service Representative

Role Overview

SHARAF ELECTRONICS ESCO is hiring a Customer Service Representative in Dubai to support customer engagement, promote telecom plans, and maintain a high standard of service across business, institutional, government, and Emirati customer segments.

Key Responsibilities

• Present and promote Etisalat plans that are suited to businesses, institutions, government organizations, and Emirati customers.
• Explain plan features, advantages, and pricing clearly to prospective clients.
• Look for ways to increase revenue through upselling and cross-selling relevant products and services.
• Deliver strong customer support by addressing questions and resolving issues quickly and professionally.
• Maintain a courteous, empathetic, and professional approach in all customer interactions.
• Develop long-term trust and relationships with customer accounts through open, responsive communication.
• Manage complaints and offer suitable solutions or alternatives within required timelines.
• Assess customer needs accurately to support satisfaction and retention.
• Follow company communication standards, procedures, and guidelines consistently.
• Go the extra mile to engage customers and respond to inquiries without delay.
• Spot recurring issues in customer calls and report patterns to the team leader.
• Keep product knowledge up to date so customer questions can be answered confidently.
• Record customer interactions, transactions, comments, and complaints carefully.
• Share feedback that can help improve overall customer service efficiency.
• Stay organized while handling multiple tasks and priorities effectively.

Requirements

• At least 1 year of experience in a call centre, customer care, or front desk role.
• Graduation or a diploma is mandatory.
• Applicants must be below 30 years of age.
• Strong verbal and written communication skills.
• Ability to work well in a team environment.
• Good listening and problem-solving abilities.
• Comfort with multitasking and managing priorities.
• Basic computer proficiency is required.

Additional Information

This is a full-time, onsite role based in Dubai, United Arab Emirates. The job focuses on customer support and sales-oriented communication for telecom offerings.

Compensation

No fixed salary or stipend amount was specified in the listing.

Workplace Expectations

The role requires a professional attitude, prompt response to customer needs, and the ability to maintain accurate records while handling multiple customer interactions.