Customer Service Representative

About the Company

Lega-Nova Group is a consulting business focused on sales operations, marketing strategy, and leadership development. The company helps brands improve performance and grow through structured, team-oriented customer acquisition and client service work across industries such as telecommunications, fintech, nonprofit, and lifestyle.

Role Summary

Lega-Nova Group is hiring a Customer Service Representative for its New York team. The role centers on client relationship handling and account support, serving as a primary contact for customers while helping strengthen retention and account growth. This is an in-person, customer-facing position and does not include call center or telemarketing duties.

Core Duties

• Act as the in-person representative for client brands and provide a consistently professional customer experience.
• Support existing customer accounts by maintaining satisfaction and encouraging retention.
• Develop strong working relationships with customers to promote long-term engagement.
• Spot opportunities to expand accounts through upgrades or additional services.
• Work with internal teams on client acquisition and ongoing account management initiatives.
• Keep accurate records of customer conversations and feedback to help improve service quality.

Qualifications

• Clear communication and strong interpersonal abilities are essential.
• Comfort working in direct customer-facing environments is required.
• A professional, dependable, and goal-driven attitude is expected.
• You should be able to work both on your own and collaboratively within a team.
• Background in customer service, hospitality, retail, or sales is an advantage but not mandatory.

Compensation and Benefits

• Guaranteed base pay plus performance-related bonuses.
• Structured onboarding and training support.
• Room to progress into leadership and management positions.
• Exposure to multiple industries and client campaigns.

Additional Information

This is a full-time W-2 role based on-site in New York, NY. It is not a remote position and requires face-to-face customer interaction. Employment depends on successful completion of the interview process and any required background checks, in line with local laws. Lega-Nova Group is an equal opportunity employer and welcomes qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All positions are ongoing full-time roles.