Documentation Specialist

About the Role

Join a home-health organization committed to improving patient outcomes through compassionate care delivered in the home. The company is Florida’s largest independent Medicare-certified home health provider and has spent more than 20 years building a reputation for patient-focused service.

What You’ll Do

• Visit referral partner offices with CCs, build working relationships, understand how each account prefers to receive referrals, and keep delivery preferences up to date.
• Go into the field on a regular basis to secure signatures for current and pending orders.
• Coordinate with referral partners to collect missing documentation when a CC is no longer with the agency or branch.
• Verify that physician details on profile pages are accurate and research, correct, and maintain any errors.
• Submit Smartsheet updates for changes to CC-assigned referral sources, including physicians, facilities, hospitals, and any other information that needs revision.
• Record daily documentation work with the date, action taken, and follow-up date, and review the previous week’s activity for pending items.
• Support order escalation efforts by coordinating with the home office, referral partners, and CCs.
• Attend meetings to share status updates on outstanding F2F items, hand-carry orders, escalations, and plans for collecting missing paperwork.
• Prepare and print orders for each CC and help map out a weekly signature-collection plan; when needed, send outstanding orders, F2F items, or hand-carry orders to CCs who are already in a referral source’s office and can obtain a signature during that visit.
• Run weekly F2F and order reports and work with CCs to make sure orders are completed within 14 days, or within the timeframe appropriate to the patient’s case.
• Review accounts that may need to be written off with RDS and decide whether they can be resolved or should be submitted for write-off.
• Maintain professional communication across departments to close out pending orders.
• Respond quickly to questions and issues, and work toward timely resolutions for concerns or discrepancies.
• Follow HIPAA requirements in all account-related work.

Requirements

• High school diploma or an equivalent credential is required.
• Prior experience using an EMR platform is required.
• Strong verbal and written communication skills, plus good organization and time management.
• Comfortable with advanced typing, Microsoft Office, and multitasking across several software tools while preserving data accuracy.
• Able to perform well in a deadline-focused setting.
• Capable of staying productive during heavy workloads and tight timelines.

Benefits

• Opportunity to contribute to individualized home-based care that helps patients recover and regain independence.
• Long-term stability with a provider that has operated for more than two decades in Florida.
• Access to free continuing education units (CEUs) for professional growth and licensure support.
• Competitive benefits and perks, including an employee referral reward program.
• Recognition as a USA Today Top Workplace.
• Flexible scheduling that can better fit personal priorities.
• A collaborative, upbeat, and supportive workplace culture.

Equal Opportunity

The employer states that it maintains an inclusive workplace and does not discriminate or permit harassment based on race, religion, age, gender, national origin, disability, veteran status, or other protected characteristics.

Additional Information

The role supports a team that serves more than 10,000 patients across Florida each day.