Doorman/Porter

About the Role

St. Regis Hotels & Resorts is seeking a Doorman/Porter to join our team in Singapore. This role is crucial in creating memorable and unique guest experiences, going beyond standard check-in and check-out procedures. As a Guest Experience Expert, you will proactively deliver a wide range of services to guide guests throughout their stay. You will be empowered to manage operational needs, respond to guest requests, complete necessary reports, and share local insights, ensuring every interaction is part of an exceptional experience.

Key Responsibilities

• Provide a welcoming and efficient arrival and departure experience for guests.
• Assist guests with luggage, ensuring safe and timely transport to and from rooms.
• Maintain the cleanliness and orderliness of the hotel entrance, lobby, and surrounding areas.
• Offer information and assistance regarding hotel services and local attractions.
• Respond promptly and courteously to guest inquiries and requests.
• Coordinate with other hotel departments to ensure seamless guest service.
• Uphold company policies, procedures, and quality standards at all times.
• Ensure a safe and secure environment for guests and colleagues.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No prior related work experience is required; training will be provided.
• No supervisory experience is necessary.
• Must be able to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Professional appearance and communication skills are essential.
• Commitment to maintaining confidentiality and protecting company assets.
• Willingness to perform other reasonable job duties as requested.

Perks

• Opportunity to work with a globally recognized luxury hotel brand.
• Be part of a diverse and inclusive work environment that values unique backgrounds.
• Gain experience in delivering exceptional guest services in a high-end setting.
• Potential for career growth within Marriott International's extensive portfolio.

Eligibility

This position is open to all individuals who are committed to providing outstanding guest service and upholding luxury hospitality standards. Marriott International is an equal opportunity employer and encourages applications from all qualified individuals, including those with disabilities and veterans.

Education Required

High school diploma or G.E.D. equivalent (preferred)