Floor Manager

Company Overview

Pickle Hospitality is an expanding hospitality group built around consistent quality, reliable value, and memorable restaurant experiences. Founded in New York City, the company is growing into additional markets while keeping the guest experience at the center of everything it does. The team culture emphasizes professionalism, teamwork, and strong service standards, with room to learn, progress, and help shape the experience delivered to guests.

Role Summary

This full-time, on-site Floor Manager position in New York, NY focuses on the smooth running of daily dining room operations and on delivering an outstanding guest journey. The role leads front-of-house shifts, supports service staff, and works directly with guests to handle requests, fix concerns, and encourage repeat business. It also includes coordination with the host and bar teams, close partnership with the kitchen, staff development, scheduling support, compliance with service and safety standards, and participation in opening/closing routines and special events.

Key Duties

• Oversee the dining room during service and keep front-of-house operations running efficiently.
• Lead shifts and provide hands-on support to service staff throughout the day.
• Engage with guests, respond to concerns, and help create experiences that bring people back.
• Track table turnover and coordinate seating flow with hosts and bar staff.
• Work closely with the kitchen to maintain smooth, well-timed service.
• Train, coach, and give feedback to team members to improve performance and consistency.
• Ensure service standards, safety rules, and sanitation expectations are followed.
• Assist with shift scheduling and daily opening and closing responsibilities.
• Monitor key performance indicators and help support operational goals.
• Contribute to special events and maintain a positive, inclusive workplace culture.

Candidate Profile

The ideal candidate has a strong guest-service mindset, communicates clearly with both teams and customers, and brings at least 2 years of restaurant or hospitality operations management experience. Comfort with POS and reservation tools is important, along with the ability to stay calm and make good decisions in a busy service environment. A current DOH card and solid knowledge of food and beverage health, safety, and sanitation practices are required. The schedule must be flexible for evenings, weekends, and holidays as needed.

Benefits

The role includes competitive pay, employer-paid health insurance, paid time off, commuter benefits, and meals during working hours.

Additional Information

Tools used in this role include Resy, Toast, and Hotschedules.

Work Schedule

Work is required on evenings, weekends, and holidays based on business needs.