Front Desk Manager

About the Company

BLACKBIRD CONSULTANTS is a well-established immigration services firm in India, focused on study visas, visitor visas, tourist visas, and air ticket bookings. The company is known for its strength in study visa support and for guiding students who are applying to reputed institutions in Canada, Australia, and the UK. Its team offers one-to-one support throughout the application process, helping applicants handle complex requirements with greater ease and confidence. BLACKBIRD also promotes a growth-focused workplace where employees contribute to real outcomes and student success.

Role Overview

This is a full-time, on-site position based in Patiala for a Front Desk Manager. The role is centered on maintaining a smooth, professional, and welcoming front office experience for visitors, students, and guests.

Key Responsibilities

The Front Desk Manager will manage everyday reception activities, coordinate appointments, respond to inquiries, and ensure the front desk area remains organized and presentable. The role also includes supporting admissions and counseling teams with scheduling and documentation, maintaining visitor logs, and handling basic administrative work such as correspondence and data entry. In addition, the position involves helping organize reservations or bookings for counseling sessions and events, while contributing to a positive customer experience through clear and timely communication.

Qualifications and Experience

Candidates should bring a strong service mindset and prior exposure to front office work, receptionist duties, and handling high-volume inquiries. Good verbal and written communication skills are essential, along with a courteous and professional presence. Applicants should be comfortable managing bookings and appointments, using basic computer tools such as MS Office, email, and scheduling software, and maintaining student information accurately. Strong planning, multitasking, and time-management abilities are important for success in this fast-paced environment.

Additional Requirements

Experience in an immigration or other service-oriented setting is preferred. A minimum of a high school diploma is required, while a diploma or degree in hospitality, administration, or a related discipline would be an added advantage. The ideal candidate should also maintain a professional appearance, be dependable, and work well with academic and administrative teams.