HR Operations Lead

About Glassworks

Glassworks is an independent London fashion label founded in 2010. The brand combines boutique retail with digital commerce, refreshing its design-led collections every week in small quantities to keep the offer new and exciting. Its business is built around a strong aesthetic, an engaging in-store environment, and a customer-first approach. The company is currently expanding its ecommerce and retail presence in the UK and internationally.

Role Overview

Glassworks is hiring a practical, hands-on HR Operations Lead to bring order, consistency, and stronger process discipline to a growing business. Many people and HR processes are still handled case by case, so this role focuses on creating repeatable systems that improve how the organisation runs.

This is a build-and-improve position that sits between strategy and administration. You will take ownership of recruitment operations, onboarding and offboarding, SOP creation, training materials, KPI reporting, and day-to-day people operations improvements. The role involves close collaboration with leadership, managers, and external HR support.

Working Pattern

The role is fully remote and follows a five-day working week.

Key Responsibilities

• Develop and refine essential HR and people processes, including onboarding, offboarding, documentation, and workflows.
• Manage recruitment operations from start to finish, including pipeline tracking and candidate experience.
• Administer and improve the ATS (ClearCompany), covering structure, workflows, reporting, and opportunities to use automation and AI.
• Apply AI tools and automation to reduce manual effort, speed up workflows, and improve recruitment and HR efficiency.
• Spot repetitive low-value tasks and replace them with better systems, tools, and automated processes where possible.
• Create and maintain SOPs and training resources in Notion for HR and other operational processes.
• Work with the Senior Operations Manager and department leads to document, standardise, and improve workflows across the business.
• Make sure SOPs are practical, easy to follow, and consistently adopted by managers and teams.
• Monitor and report on core HR and hiring metrics such as pipeline progress, onboarding, and training completion.
• Keep employee information accurate, secure, and ready for audit in ADP, which acts as the system of record.
• Maintain strong compliance standards, coordinating with the external HR partner when needed.
• Identify process gaps, prioritise fixes, and roll out solutions that save time and reduce mistakes.

What Success Looks Like in the First 3–6 Months

• A structured and reliable onboarding experience is in place.
• The recruitment pipeline is organised and actively managed.
• ATS usage becomes stronger and more visible across the team.
• SOPs and training materials are available and actively used.
• HR reporting and metrics are clear and actionable.
• Less work depends on informal, ad hoc communication.
• Process consistency and compliance have improved.

What We Are Looking For

• Experience in HR operations, people operations, or a similar role within a growing company.
• Hands-on background in recruitment, onboarding, and process improvement.
• A track record of building and implementing processes rather than only supporting existing ones.
• Experience working with and improving an ATS.
• Strong interest in using AI tools such as ChatGPT, Claude, and automation platforms to boost productivity and reduce manual work.
• A curious, proactive approach to learning and testing new tools and ways of working.
• Excellent organisation, attention to detail, and follow-through.
• Comfort working in a scaling environment with limited structure.
• Strong communication and stakeholder management skills.
• Practical knowledge of UK HR processes and compliance.
• Experience with systems such as ADP, Notion, or equivalent tools.

Strong Examples Would Include

• Designing onboarding or HR processes from the ground up.
• Creating SOPs or training systems.
• Improving hiring speed, structure, or quality.
• Introducing KPI tracking or reporting.
• Enhancing ATS workflows or automation.
• Adding structure to previously inconsistent environments.
• Using AI tools to improve workflows or save time.