IT Support Coordinator

Role overview

This remote opportunity is for an IT Support Coordinator located in the United States and is shared on behalf of a partner employer that handles applications and the hiring process. The role is central to everyday IT support, making sure employees can reliably access the devices, systems, and assistance they need to work effectively.

You will act as the initial contact for technical help, resolving issues related to hardware, software, networks, and access in a high-volume, service-oriented setting. The position also supports employee onboarding and offboarding, including device setup, access provisioning, and endpoint security. In addition, you will help strengthen the company’s IT environment by supporting SaaS applications, identity management, and device lifecycle practices. The work is closely tied to security, reliability, compliance, and continual improvement of the employee technology experience.

Key responsibilities

• Handle first-line IT support requests and troubleshoot problems involving devices, applications, networks, and access.
• Coordinate onboarding and offboarding activities, including laptop setup, application provisioning, SaaS access, and secure account configuration.
• Support identity, device, and access management systems while following internal security requirements.
• Oversee endpoint protection and device lifecycle tasks, including setup, monitoring, and updates for MacBook and Chromebook devices.
• Assist with IT security practices such as access controls, compliance-related checks, and questions tied to security processes.
• Work with enterprise and SaaS tools such as Okta, Google Workspace, Slack, Atlassian products, and MDM platforms like Jamf or Kandji.
• Maintain documentation, refresh internal knowledge resources, and improve self-service support materials.
• Take part in IT improvement projects aimed at boosting efficiency, security, and user satisfaction.
• Help assess and roll out new tools and systems that improve operational performance.

Requirements

• 2 to 4 years of experience in a Tier 1 helpdesk or IT support role.
• An associate degree or relevant IT certifications are preferred.
• Practical experience supporting MacOS and Chromebook environments.
• Hands-on familiarity with tools such as Okta, Google Workspace, Slack, Atlassian products, and MDM solutions like Jamf or Kandji.
• Working knowledge of identity management, single sign-on, endpoint security, and device administration systems.
• Strong troubleshooting ability with a track record of solving technical issues efficiently and independently.
• Clear communication skills with the ability to explain technical topics to non-technical users.
• A strong grasp of IT security best practices and a security-first mindset.
• Experience in regulated environments such as healthcare or finance is an advantage, along with exposure to HIPAA, SOC 2, or ISO 27001 frameworks.
• Well-developed organizational skills, attention to detail, and the ability to juggle multiple support requests at once.
• A customer-focused, proactive, and solution-driven approach.

Benefits

• Annual pay range of $70,000 to $80,000.
• Remote-first work setup within the United States.
• Opportunity to work with modern SaaS and cloud-based IT systems.
• Exposure to enterprise identity, security, and endpoint management platforms.
• Professional development and growth opportunities in IT operations.
• Inclusive, mission-driven culture centered on employee well-being.
• The chance to contribute to meaningful IT projects and process improvements.
• Equal-opportunity employment with a strong commitment to diversity and inclusion.
• Reasonable accommodations available for qualified individuals with disabilities.

Additional information

This role is listed through a partner company, which manages applications and the next steps in the hiring process. Applications are reviewed through an AI-assisted matching process designed to compare candidates objectively against the role’s core requirements. Shortlisted candidates are passed to the hiring employer for interviews and further evaluation, and final decisions are made by the employer’s internal team.

Privacy and data processing notice

By applying, candidates acknowledge that their personal data may be processed to assess candidacy and shared with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. Candidates may request access, correction, deletion, or objection to their data at any time. AI tools may also be used to support parts of recruitment, including resume review and response analysis, but human judgment remains central to final hiring decisions.