IT Support Specialist (m/f/d)
GO! EXPRESS & LOGISTICS Luxembourg S.a.r.l.
Berlin, Germany · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 3 ore fa
- Work mode
- In ufficio
- Istruzione
- IT vocational training or equivalent practical experience
- Eligibility
- Candidates with IT vocational training or equivalent hands-on experience who have strong Microsoft and basic networking knowledge, can communicate well in German with basic English, are open to flexible working hours, and hold a class B driving licence may apply.
- Resume
- Required to apply
Where you'll work
Descrizione del lavoro
Role Overview
GO! Berlin is part of Germany’s largest independent courier and express network, with more than 100 stations worldwide. The company offers above-average social benefits and a secure working environment in an industry that remains resilient in challenging times. In this position, you will play an important role in supporting daily operations across the business.
Key Responsibilities
- Receive, categorize, and process support requests at first level.
- Assist employees directly with hardware and software issues.
- Analyze faults and resolve basic to moderately complex IT incidents.
- Record disruptions, fixes, and process steps in a clear and structured way.
- Support Windows clients and Windows servers.
- Set up, configure, and maintain workstations, mobile devices, and peripheral equipment.
- Manage objects and group policies in Active Directory.
- Provide support for Microsoft Office 365 / Microsoft 365 applications.
- Carry out updates and software deployments on client devices and servers.
- Use SQL knowledge and basic scripting skills where helpful.
- Work closely with external service providers.
- Configure and support handheld scanners, label printers, and mobile workstations.
- Assist with IT-related processes used in shipping and logistics operations.
Profile and Requirements
- Completed vocational training in IT, such as IT specialist for system integration, or equivalent practical experience.
- Solid experience with the Microsoft ecosystem, including Windows clients and servers, Active Directory, and Microsoft 365.
- Basic understanding of networking concepts such as routers, switches, TCP/IP, VPN, LAN, WLAN, and VLAN.
- Prior experience in IT support or helpdesk work, including ticketing systems, is an advantage.
- A service-focused, solution-oriented mindset and strong communication skills.
- Good German skills and basic English skills.
- Willingness to work flexible hours.
- Valid driving licence class B.
Benefits
- A relaxed, modern workplace with flat hierarchies.
- Prepaid card with a monthly allowance after the probation period.
- Holiday bonus.
- Bike leasing with an employer subsidy.
- Discounted meals.
- Ergonomic workstations with height-adjustable desks.
- Company pension scheme and capital-forming benefits with employer support.
- Team events and company celebrations.
- Health-promoting initiatives, such as access to Urban Sports Club at reduced rates.
Additional Information
Applications are accepted via the company’s applicant portal. The office address mentioned in the source is GO! Express & Logistics (Nordost) GmbH, Adam-von-Trott-Straße 1, 13627 Berlin. Contact details provided in the source include Vanessa Marchetti from the recruiting team, a phone number, and an email address.