Kitchen Designer

Role Overview

This position sits within the kitchens and bathrooms area of a busy home improvement store in Auckland. The role focuses on understanding customer needs, turning ideas into practical room layouts, and guiding shoppers toward the most suitable products and solutions for their projects.

Key Responsibilities

You will report to the Showroom Department Head and support customers through the full design and sales process for kitchen and bathroom projects.

• Create functional kitchen and bathroom layouts using WINNER design software.
• Prepare complete, practical designs with clear product specifications for customers.
• Maintain regular contact with customers and provide quotations in a timely manner.
• Coordinate with customers about installation timing and project progress.
• Handle face-to-face and phone-based sales conversations.
• Offer clear product guidance and useful advice that helps customers make informed decisions.

What We’re Looking For

• Strong commitment to customer service and a proactive, enthusiastic attitude.
• Ability to think creatively, solve problems, and identify workable options.
• Comfort working with deadlines and managing pressure in a fast-moving environment.
• Excellent communication and relationship-building skills with a wide range of people, including managers, colleagues, builders, suppliers, and DIY and trade customers.
• High attention to detail and a strong focus on accuracy.
• Friendly, approachable, and customer-first manner.
• Willingness to learn and develop skills in new areas.
• Prior kitchen design experience would be an advantage.

Additional Requirements and Fit

You should be able to confidently suggest and sell suitable products, backed by solid industry knowledge. Experience from a similar environment is preferred, but strong customer service and sales ability are the most important factors for success. A positive mindset and teamwork are essential, as the store aims to maintain a consistently high standard of service for the local community.

About the Employer

The company is a well-known New Zealand DIY and trade retailer with a strong emphasis on customer service, family culture, and shared values. Its core principles include working as one team, being customer-focused, acting honestly and fairly, and striving for excellence. The Glenfield location is a large, busy store in the Wairau Valley commercial area of Auckland’s North Shore, serving customers from the wider region who value service, support, and expert advice.

Benefits

• Competitive pay package.
• Uniform provided.
• Training and development support.
• Free car parking.
• Staff purchasing privileges.

Selection Note

Only shortlisted successful applicants will be contacted with the next steps in the hiring process.