L1 IT Help Desk Onsite Support
Mohali district, India · Tempo pieno
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- Esperienza
- 2–5 yrs
- Stipendio
- INR 25,000 – INR 25,000 / month
- Aperture
- 1
- Pubblicato
- 11 ore fa
- Work mode
- In ufficio
- Istruzione
- Diploma/Graduate in IT or related field
- Eligibility
- Candidates with a diploma or degree in IT or a related stream and 2 to 5 years of relevant experience may apply. Immediate joiners are preferred for this onsite opening in Mohali.
- Resume
- Required to apply
Descrizione del lavoro
Role Overview
This position is for an L1 IT Help Desk Onsite Support professional based in Mohali. The role serves as the first contact point for employees or users raising IT incidents and service requests, with a strong focus on fast logging, proper categorization, and efficient resolution.
Compensation and Joining
The offered pay goes up to 25,000 per month. Candidates who can join immediately are required for this opening.
Client and Payroll Details
The payroll will be handled by Digitech Squad. The client is Aspire Systems, and the end client is Coronis Ajuba.
What the Role Involves
The help desk analyst will handle incoming support requests, perform initial diagnosis, and resolve common issues using standard procedures and knowledge resources. The position also requires strong coordination with other support teams whenever escalation is needed.
Core Duties
- Answer and document calls and emails in the ticketing platform.
- Record incidents accurately and maintain proper web-based ticket entries.
- Sort and assess issues through classification, initial analysis, and troubleshooting.
- Provide first-level support by following internal SOPs and reference material.
- Route unresolved cases to onsite support or other relevant teams.
- Close incidents only after confirming that the user’s issue has been resolved.
- Review ticket patterns to spot repeated or recurring problems.
- Handle service requests such as password resets, access changes, and standard configuration tasks.
- Keep communication clear and consistent while following up with users.
Profile and Experience Needed
Candidates should have a diploma or a graduation degree in IT or a related discipline. Prior experience of 2 to 5 years is expected. Applicants must be comfortable working with Windows, Mac OS, MS Office, and commonly used IT software. The role also requires the ability to follow documented procedures and maintain accurate records.
Important Notes
This is an onsite role in Mohali. The requirement is for candidates who are ready to join without delay.