Night Shift Supervisor (Front Desk)

Role Overview

This front desk night supervisor position in Doha is a full-time, on-site role within rooms and guest services operations. The job focuses on keeping overnight reception activity running smoothly, delivering attentive guest service, and ensuring all cash-handling, reporting, and check-in procedures are completed accurately.

What You’ll Do

• Finalize cashier work and closing reports in the property system.
• Go through shift handover notes and daily logbooks, then record any important updates for the next team.
• Coordinate with the right departments or team members, such as bell services or housekeeping, to resolve guest questions, requests, or concerns.
• Handle guest arrivals by confirming bookings, checking identity, collecting payment details, assigning rooms, and issuing key cards.
• Offer rooms to walk-in guests when inventory is available.
• Verify that room charges match the correct market codes and document any exceptions.
• Make sure outlet charges, such as those from the health club or retail shop, are scanned and billed to the correct room.
• Support the management team with training, performance review, coaching, counselling, discipline, and employee motivation.
• Act as a lead contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Escalate accidents, injuries, and unsafe conditions to the manager and complete required safety training and certifications.
• Follow company standards, procedures, confidentiality rules, and asset protection practices.
• Greet all guests in line with service standards, recognize guest needs early, assist guests with disabilities, and respond with genuine appreciation.
• Communicate clearly and professionally, including telephone etiquette, and maintain positive working relationships.
• Maintain required quality standards and handle additional reasonable duties assigned by supervisors.

Work Expectations

• The role follows a full-time schedule.
• The position is marked as not remotely located.
• You may need to stand, sit, or walk for long periods or across an entire shift.
• You should be able to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.

Preferred Profile

The employer is looking for someone with a high school diploma or GED, at least 1 year of relevant work experience, and at least 1 year of supervisory experience. No license or certification is required.

About the Employer

Delta Hotels by Marriott is designed around the needs of frequent modern travelers, with an emphasis on the essentials that matter most and a streamlined guest experience. The brand operates across Canada, the United Kingdom, the United States, and continues to expand internationally. The wider organization values inclusion, equal opportunity, and a workplace where diverse backgrounds, talent, and experiences are recognized.

Additional Information

Job number: 26075633. Job category: Rooms & Guest Services Operations. Location: Zone 61, Building 31, Aba Almsan-Blumsan Street 831, Doha, Qatar. Position type: Non-management.