Onboarding Experience Manager

Role overview

The Onboarding Experience Manager will design, deliver, and continuously refine programs that help teammates succeed when they join the company or move into a new position. The role blends business insight, adult learning know-how, and strong facilitation to ensure new teammates understand their responsibilities, the culture, core values, and what day-to-day success looks like.

This is a hands-on facilitation role. A large part of the job involves leading onboarding sessions for new teammates, while the rest focuses on reviewing content, building on-the-job training for key roles, working with subject matter experts, and keeping learning programs accurate and relevant to how the business operates.

Key responsibilities

• Take ownership of enterprise-wide onboarding programs, including their design, delivery, and ongoing enhancement, to create a consistent and strong experience for new hires.
• Act as the main facilitator for onboarding classes, running sessions with confidence, clarity, and an adult-learning approach.
• Work with HR, operations, and business leadership to ensure onboarding materials reflect actual business practices rather than only documented processes.
• Track participation and compliance, and address gaps early so they do not affect the teammate experience.
• Review onboarding and related learning materials on a regular basis to confirm they are accurate, useful, and aligned with current business needs.
• Collaborate with subject matter experts from Sales, Operations, Finance, and People teams to validate, update, or rebuild curriculum as needed.
• Spot outdated, repetitive, or missing content and lead efforts to revise, remove, or create materials accordingly.
• Maintain a clear audit schedule and version-control process to preserve content quality over time.
• Partner with operational leaders and subject matter experts to create on-the-job training resources for important roles across the organization.
• Review existing OJT materials routinely to verify they match current processes, role expectations, and workflows, then update or rebuild them when needed.
• Support frontline managers in delivering OJT consistently in the field, including guidance on best practices and coaching when execution does not match the intended approach.
• Ensure training materials are easy to access, well organized, and simple for managers and teammates to use without extra interpretation.
• Build a strong understanding of the company’s business model, market structure, and operational priorities so learning content is meaningful for new teammates.
• Develop relationships with leaders across the organization to stay informed about business changes that should be reflected in onboarding.
• Turn complex business information into practical and engaging learning experiences for a varied teammate audience.
• Serve as a trusted advisor to leadership on onboarding strategy by sharing insights and trends from the new-hire experience.
• Define and monitor measures of onboarding success, such as time to productivity, satisfaction results, and early retention.
• Use feedback and data to make ongoing improvements that connect learning outcomes with business results.
• Present findings and recommendations to stakeholders in a clear and persuasive way that shows the value of effective onboarding.

Skills and qualifications

• Strong group facilitation skills with the confidence to lead sessions of different sizes.
• Solid business judgment and the ability to quickly understand operational settings and translate them into useful learning.
• Excellent organization and the ability to juggle multiple priorities while maintaining quality.
• Collaborative relationship-building skills, with the ability to influence without direct authority and earn trust across levels.
• Strong written, verbal, and presentation communication skills.
• Proficiency with Microsoft Office, plus exposure to LMS platforms and e-learning tools.
• Knowledge of adult learning principles, instructional design, and learning technology platforms.
• Experience improving learning content in a fast-moving, operationally complex environment.

Minimum qualifications

• High school diploma or GED is required.
• Ability to deliver engaging and effective learning experiences for diverse audiences at multiple organizational levels.
• History of reviewing and improving learning content in a fast-paced business environment.
• Understanding of adult learning methods, instructional design, and learning technology.

Preferred qualifications

• Bachelor’s degree is preferred.

Work environment and additional details

This position requires travel of up to 50% across multiple Coca-Cola Consolidated territories for facilitation, content reviews, and business partnership activities. The role also involves extended periods of standing during training sessions, work in different environments depending on location needs, and regular use of standard office technology and tools.

Benefits and culture

• Clear opportunities for career growth and advancement.
• Competitive benefits, including 401(k) match, health coverage, and an employee stock purchase plan.
• The chance to make a meaningful impact in the communities served.
• Ongoing professional development through training and personalized mentorship.

Equal opportunity notice

All qualified applicants will be considered for employment without discrimination based on disability, veteran status, or any other legally protected characteristic.