Onboarding Manager

About the role

Tapcheck is hiring an Onboarding Manager to guide customers through the full implementation journey, starting at the sales handoff and continuing through setup, launch, and the initial post-launch period. You will own your own portfolio of accounts, make sure clients receive a smooth experience, and confirm that every customer is configured correctly within Tapcheck’s platform and connected systems.

This position blends technical problem-solving, operational coordination, and customer interaction. You will work closely with Sales, Product, Engineering, Support, and external partners such as payroll and timekeeping vendors or service bureaus to resolve setup challenges, ensure accurate configurations, and support dependable go-lives. Key measures of success include launch precision, timely activation, and successful first payroll processing.

You will also help improve Tapcheck’s onboarding framework, including automated and self-serve workflows built in OnRamp. That means being comfortable working with UX/UI logic, conditional rules, and process design.

The role is available in remote and hybrid formats. Candidates who live within 30 miles of Plano, Texas are expected to work onsite Tuesday through Thursday each week. For remote employees, preferred states include AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, and WI.

Key responsibilities

• Lead onboarding from the sales handoff through launch and the first 30 days after go-live.
• Act as the main contact for customers, keeping expectations, timelines, and technical needs aligned.
• Drive accurate and predictable go-lives while ensuring a clean handoff to Support and CSM teams.
• Set up Tapcheck’s platform and keep customer data accurate across Salesforce and internal systems.
• Diagnose and resolve integration, payroll, timekeeping, and data-flow issues quickly.
• Coordinate with third-party vendors to work through complex or enterprise-level implementations.
• Check deductions, sync activity, and other critical data flows after launch.
• Spot issues early and resolve them so customers stabilize during their first 30 days.
• Partner with Sales, Product, Engineering, Support, and CSMs to clear blockers and strengthen reliability.
• Keep documentation, SOPs, and onboarding tools current and well-organized.
• Help build scalable, automated onboarding workflows in OnRamp.

What we’re looking for

• At least 3 to 5+ years of experience in onboarding, implementation, account management, or another client-facing technical role.
• Enterprise background is a plus for senior-level candidates.
• Strong working knowledge of payroll, timekeeping, HRIS, or financial data integrations.
• Advanced use of Salesforce, documentation tools such as Confluence and Lucidchart, and Excel.
• Solid troubleshooting ability and comfort working across multiple systems and platforms.
• A highly organized, detail-focused approach with the ability to independently manage a pipeline of accounts.
• Excellent written and verbal communication skills.
• Experience with workflow logic, if/then rules, or platform configuration is helpful.
• A collaborative, solutions-driven mindset with strong personal ownership.

Eligibility

Candidates must already have the legal right to work in the United States. Tapcheck is not able to sponsor employment-based visas now or in the future, including H-1B, L-1, and TN visas.

About Tapcheck

Tapcheck offers a digital solution that lets employees access earned wages early in a simple, convenient way. The platform is provided to employers at no cost and helps reduce the financial pressure many workers face every day.

The company’s mission is to improve financial wellness and support business productivity. By allowing workers to move wages they have already earned directly to a bank account or pay card before payday, Tapcheck helps reduce reliance on high-interest payday loans and employer-funded cash advances.

Values

• Humility: Team members are expected to be grounded, respectful, and willing to learn from others while maintaining a positive outlook.
• Grit: Tapcheck values resilience, determination, and a willingness to keep moving forward through challenges.
• Raising the Bar: Continuous improvement and high standards are central to the company’s culture.
• Striving for Growth: The team supports curiosity, initiative, learning, and professional development.

Why join Tapcheck

• Work on a mission that improves how people access earned pay and avoids payday-loan debt.
• Flexible PTO with no accrual limits or day-counting.
• 10 paid holidays, including Christmas Eve and New Year’s Eve.
• Medical coverage through Blue Cross Blue Shield of Texas with PPO and HDHP options, plus HSA eligibility with employer contribution.
• Dental and vision coverage through MetLife.
• FSA, Basic Life/AD&D, and an Employee Assistance Program.
• 401(k) with a 100% employer match on contributions up to 3% of salary, offered through Mutual of America after 90 days.
• A values-driven team culture centered on humility, grit, and continuous improvement.

Compensation

Pay is competitive and aligned to the market and the responsibilities of the role. Total compensation details are discussed during the hiring process.

Equal employment opportunity

Tapcheck, Inc. provides equal employment opportunity to all employees and applicants. The company does not discriminate or allow harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This applies to all employment actions, including hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.