Operations Associate – Documentation and Guarantees

Role overview

Crédit Agricole CIB is hiring an Operations Associate to support trade commodities processing across Singapore, Hong Kong, and Australia. The role centers on documentary credits and guarantees, with responsibilities spanning import letter of credit issuance, trade financing, guarantee issuance, export letter of credit advising, and payment handling.

You will review LC wording, help clients resolve transaction-related questions, check trade documents for import and export letters of credit, carry out commodity price reasonableness checks, and coordinate with both internal teams and external clients. The position also acts as a key point of contact between the processing center and stakeholders involved in trade transactions.

Core responsibilities

The role requires accurate and timely back-office processing while keeping operational risk within approved limits and following bank procedures. Entries must be posted correctly in the relevant systems and aligned with transaction conditions, including payment, funding, and suspense item resolution.

You will also be expected to deliver strong service to internal and external counterparts, support the team as needed for business continuity, and collaborate closely with other TCF teams when required.

Key duties

Documents for import and export letters of credit must be checked or rechecked against UCP600 standards. Customer applications need to be reviewed carefully, with any unclear terms clarified directly with the customer.

Transactions must be handled in line with the stated deal terms. You will monitor payment and acceptance of import/export bills and ensure refusal notices are sent within the permitted timeframe. Data capture and accounting entries in the back-office system must be precise, and compliance checks, including vessel screening, must be completed.

Legal, regulatory, and compliance obligations

The position requires full adherence to all applicable legal, regulatory, and internal compliance rules, including Singapore compliance manuals, compliance policies and procedures, and financial security requirements. This includes obligations related to preventing financial crime and fraud, as well as reporting duties to the Money Laundering Reporting Officer or Compliance Officer.

You are also expected to maintain the knowledge needed to perform the role competently and complete all mandatory training to keep that competence up to date.

About the employer

Crédit Agricole CIB is the corporate and investment banking arm of the Crédit Agricole group, one of the world’s largest banking groups. The bank supports major companies and financial institutions with development and project financing.

The organization highlights responsible finance, sustainability, collaboration, innovation, and openness. It offers a multicultural workplace with opportunities to build skills and grow across more than 30 international locations. The company also states that its jobs are open to people with disabilities and welcomes applicants from all backgrounds and experiences.

Additional information

Reference note: by balance sheet size, according to The Banker, July 2025.