Operations Manager (m/w/d)

About the Company

Radisson Hotel Group is a major global hospitality group with ten distinct hotel brands and more than 1,400 hotels already operating or in development across 95+ countries. The group’s promise, “Every Moment Matters,” is brought to life through its “Yes I Can!” service mindset.

People are central to the company’s success. The role is designed to bring variety, energy, and meaningful daily challenges. The organization values an entrepreneurial attitude, teamwork, and an open, supportive environment where individual strengths are welcomed and growth opportunities are encouraged.

Role Overview

As Operations Manager, you will help shape outstanding guest experiences while keeping a close eye on business performance. The position combines operational leadership, commercial thinking, and a strong focus on service quality.

Responsibilities

• Lead day-to-day hotel operations while handling a varied and demanding workload with confidence.
• Focus on creating guest experiences that exceed expectations and leave a lasting impression.
• Take ownership of running the hotel operation effectively and with enthusiasm.
• Partner with Heads of Department to identify business growth opportunities, protect the brand’s reputation, ensure legal compliance, meet due diligence standards, and manage the hotel budget.
• Act as a close support to the General Manager by helping ensure guest satisfaction and smooth overall hotel functioning.
• Contribute to a service-driven team culture that values energy, collaboration, and enjoyment at work.

Profile and Qualifications

The ideal candidate brings hands-on hotel operations leadership experience, strong judgment, and a proactive approach to problem-solving. You should lead by example, work comfortably in a high-expectation environment, and maintain a detail-oriented, flexible, and positive mindset. Strong communication, technology confidence, and fluency in both German and English are essential.

Requirements

• Proven background in leading hotel operations teams.
• Strong ability to solve problems in a practical and effective way.
• Clear leadership style with a hands-on, lead-by-example approach.
• High personal integrity and the ability to thrive in a demanding, excellence-focused setting.
• Flexible attitude and a consistently positive “Yes I Can!” mindset.
• Sharp attention to detail.
• Creative and resourceful approach to problem-solving.
• Strong passion for delivering exceptional service.
• Fluent German and English communication skills.
• Excellent written and verbal communication abilities.
• Comfort using IT systems across different platforms.
• Strong command of PowerPoint and Excel.

Benefits

• Opportunities to build an international career across 1,400+ existing hotels and future locations.
• Access to a wide-ranging training and development program through the Radisson Academy.
• Structured induction and a collaborative, people-focused working environment.
• Team rates for you plus friends and family at Radisson Hotels.
• 30% discount on food and drinks in all Radisson hotels.
• Free hotel accommodation for the first month if you are relocating from another city.
• Annual bonus based on your performance and the company’s performance.
• 550 CHF/EUR net referral bonus for each successful hire you recommend.

Why Join Radisson Hotel Group?

Join a hospitality brand that creates memorable experiences every day, supports your development, values inclusion and diversity, and encourages you to contribute your ideas and ambition.

Equal Opportunity

The company welcomes applicants of all ages, genders, ethnic backgrounds, religions or beliefs, disabilities, sexual orientations, and identities. It is committed to equal opportunity and an inclusive workplace, and strongly encourages applications from people with severe disabilities or equivalent status.