Personal Banking Associate

Role overview

As a Personal Banking Associate at BMO in Lloydminster, Alberta, you will support branch customers and prospects by delivering high-quality service, understanding their financial needs, and recommending suitable banking solutions. The role combines customer-facing advice, transaction support, and collaboration with internal partners to improve the overall banking experience and help the branch meet its business goals.

What you will do

• Work with BMO partners to uncover referral opportunities that can deepen customer relationships beyond basic personal banking.
• Greet customers in the branch lobby, direct them toward digital and self-service options, and make banking feel simple, quick, and convenient.
• Act as a lobby point person by discussing banking services, suggesting alternative service channels, and offering personal banking and investment guidance.
• Handle customer transaction needs accurately and efficiently.
• Review customer profiles and use needs-based conversations to identify opportunities, including everyday banking plans and credit card requirements.
• Help deliver strong branch performance and a positive customer experience.
• Support day-to-day branch operations such as inventory control, escalated service issues, application follow-up, filing, and opening/closing tasks.
• Function as a dependable member of a flexible branch and market team.
• Ask questions to understand personal banking and credit card needs and bring relevant promotions and programs into conversations when appropriate.
• Keep work organized and accurate so customer information and follow-through remain complete.
• Look for thoughtful ways to personalize each customer interaction.
• Contribute ideas and actions that improve the overall customer journey.
• Adapt to work across multiple branches or channels when needed, with schedules that may change by day, hours, and shift.
• Follow risk, compliance, privacy, and asset-protection processes to safeguard customers and the bank.
• Stay informed about the broader financial services market, legal and regulatory expectations, and BMO’s ethical standards.
• Maintain up-to-date knowledge of personal banking products, practices, and industry trends and use that knowledge in customer discussions.
• Identify and report activity that may indicate money laundering.
• Meet jurisdiction-specific legal and regulatory requirements.
• Protect bank assets while working within approved policies, standards, procedures, frameworks, laws, and regulations.
• Complete complex and varied tasks within defined rules and limits.
• Assess issues, decide on next steps, and escalate when necessary.
• Take on additional responsibilities as required by the role or business needs.
• Use sound, risk-aware judgment in line with BMO’s Risk Management Framework and Risk Culture.

Qualifications

• Usually 1 to 2 years of relevant experience and/or a related certification is preferred, or an equivalent mix of education and experience.
• In Canada, registration to sell investment products must be completed or underway and finished within 12 months, where applicable to the jurisdiction.
• Comfortable using social media, tablets, smartphones, online tools, and digital applications.
• Some background in consultative customer service or sales, with a strong focus on delivering a personal experience.
• Working understanding of specialized sales and business banking solutions so customers can be referred to the right specialists.
• Genuine commitment to helping customers.
• Motivated to provide a personalized customer experience.
• Results-oriented and able to perform well in a consultative, sales-driven, team-based environment.
• Independent, resourceful, and confident when approaching customers.
• Willing to collaborate and contribute in different capacities as part of a team.
• Strong people skills and the ability to build trust and rapport with customers.
• Good listening skills, problem-solving ability, and flexibility when responding to new challenges.
• Basic specialized knowledge related to the role.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.

Compensation and benefits

The stated salary range for this position is CAD 36,000 to CAD 54,500 annually. This is a salaried role, and compensation may vary based on location, skills, experience, education, and qualifications. The package may also include commission, performance-based incentives, discretionary bonuses, health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For commission-based roles, the listed range reflects the expected first-year target compensation.

About BMO

BMO is focused on boldly creating positive change for customers, communities, and employees. The organization emphasizes growth, learning, coaching, and tools that help employees build experience and make an impact from the start. BMO also states that it is committed to an inclusive, equitable, and accessible workplace, and accommodations are available on request during the selection process.

Additional information

• This role may involve working at more than one branch or through different channels depending on market demand.
• The weekly schedule can vary in days worked, hours, and shifts.
• BMO expects employees to follow legal, ethical, privacy, compliance, and risk-management obligations carefully.
• Applicants should be aware that unsolicited resumes from agencies are not accepted unless there is a valid written and fully executed agency agreement.