Porter

About the role

Norton House Hotel & Spa in Newbridge, near Edinburgh, is looking for a friendly and energetic Porter to join its team. The property is part of Hand Picked Hotels and combines traditional Scottish character with modern luxury in a historic 19th-century manor house setting.

This position supports the guest journey from arrival to departure, helping to create a smooth, welcoming, and memorable stay. The team culture is collaborative and supportive, with an emphasis on service quality, consistency, and personal development.

What you will do

As a Porter, you will often be the first team member guests meet. Your role will focus on warm welcomes, helpful guidance, and practical support that makes each stay feel effortless.

• Greet guests and engage with them throughout their stay in a professional, approachable manner.
• Assist with guest arrivals, luggage handling, and orientation around the hotel.
• Share useful recommendations about the hotel, local area, and nearby attractions.
• Work closely with colleagues across departments to ensure smooth daily operations.
• Contribute to a consistently high standard of personalised service and guest satisfaction.

Working pattern

This is a permanent full-time position, working 40 hours per week across 5 days out of 7, including weekends on a rota basis. Hours may vary depending on business needs, and flexible arrangements can be made where possible.

Pay and benefits

The starting pay is £13 per hour, plus a share of service charge. Pay reviews are available and are linked to commitment and performance.

• Supportive and inclusive workplace culture
• Career development through internal and external training, including apprenticeships and recognised courses
• 28 days of holiday per year including bank holidays, rising to 33 days with service
• Uniform and meals provided while on shift
• Free onsite parking where available
• Employee Assistance Programme for wellbeing support
• Company pension, enhanced sick pay, and life assurance
• Discount platform with savings at retailers and restaurants, plus wellbeing resources
• Discounted hotel stays, food, drinks, spa treatments, and products
• Loyalty rewards such as afternoon teas and overnight stays
• Referral bonus for introducing new colleagues
• Colleague of the Month recognition and annual awards
• Team events, social gatherings, and appreciation activities

What the employer is looking for

The ideal candidate will bring a positive attitude, a welcoming manner, and a genuine desire to deliver excellent hospitality. Success in the role depends on teamwork, communication, and a strong sense of pride in service.

• Proactive, enthusiastic, and friendly approach
• Commitment to high-quality, personalised guest service
• Previous front office experience in a luxury 4-star or 5-star hotel
• Good knowledge of the local area and nearby points of interest

About the employer

Hand Picked Hotels is a family-owned collection founded in 2001 by Julia Hands MBE. The group includes 21 luxury country houses and coastal retreats across locations from Scotland to the Channel Islands. The brand is built around individuality, care, community, and exceptional guest experiences.

The company also places importance on sustainability, with all hotels holding Green Tourism accreditation for progress in energy reduction, waste reduction, biodiversity support, and responsible sourcing.

Eligibility

Applicants must be eligible to live and work in the UK. This opportunity is open to experienced porters who are ready to take the next step in a luxury hotel environment.