Production Supervisor

About the company

NuStef Baking Ltd. is a Canadian food manufacturer recognized across North America for specialty artisan-style cookies and crisps. The company makes the Italian-style waffle cookie brand Reko pizzelle, as well as artisan crisps under the Kii Naturals and The Crisp Bakery labels. It also manufactures private-label products for some of the largest retailers in North America.

Its products are baked fresh to order, with cookies typically placed in in-store bakery departments and crisps usually sold in deli areas or specialty cracker sections across regional and national retail stores. Headquartered in Toronto, NuStef operates two production facilities and has spent nearly 40 years refining a traditional recipe from Italy’s Abruzzo region.

Reko pizzelles are naturally flavoured and produced in a peanut-free facility, creating a crisp, delicate product with distinctive taste. Kii Naturals artisan crisps are made with fresh ingredients in small batches, double-baked for extra crunch, and contain no preservatives, GMOs, or trans fats. They are designed for charcuterie boards, snacking, and sharing.

Role overview

The Production Supervisor will oversee bakery production activities, including mixing, baking, and packaging, while ensuring targets for safety, quality, delivery, cost, and team morale are consistently met.

Key responsibilities

• Direct, coordinate, and plan the work of production employees across mixing, baking, and packaging operations.
• Set and maintain approaches that support safety, quality, cost control, delivery performance, and employee engagement.
• Identify production issues, troubleshoot workflow problems, and suggest improvements that raise output and product quality.
• Review materials and finished goods against demand and complete the necessary production records and reports.
• Monitor processing equipment to help ensure maximum efficiency and recognize basic machine operating issues.
• Escalate major equipment breakdowns promptly to maintenance staff or the Production Manager.
• Train team members on work methods, health and safety practices, sanitation standards, and company policies.
• Support people-management decisions such as hiring, onboarding, promotions, performance management, discipline, and termination recommendations.
• Own food safety and health & safety compliance by ensuring teams follow required procedures and best practices.
• Record employee attendance and time data accurately for payroll processing.
• Assist in developing SOPs and job function documents, and update them whenever processes change.
• Ensure daily targets are achieved across safety, quality, production, cost, and morale.
• Keep the work area, tools, and supplies orderly and sanitary during the shift.
• Follow GMP requirements, safety procedures, guarding rules, and lockout procedures at all times.
• Perform other operational tasks as needed to support day-to-day bakery activities.

Requirements

• Post-secondary education in Business, Food Processing, or Engineering.
• 3 to 5 years of supervisory experience in a food processing setting.
• Exposure to BRC or SQF standards and HACCP is considered an advantage.
• Working knowledge of GMP best practices.
• Strong attention to detail, accuracy, and the ability to prioritize tasks effectively.
• Ability to understand basic spoken and written English instructions.
• Additional languages are an asset.
• Comfortable using Microsoft Office applications, including Excel, Word, and Outlook.
• Basic arithmetic skills and the ability to write clearly and legibly.
• Able to work with minimal supervision and use basic computer systems.
• Knowledge of Syspro or another ERP platform is an asset.
• Strong organizational ability and adaptability to changing conditions.

Physical requirements

• Ability to stand for extended periods.
• Ability to lift and push up to 60 lbs.
• Ability to perform repetitive tasks.
• Willingness to work different shifts and overtime as needed.

Working conditions

• The role requires standing for long periods and carrying out repetitive work.
• Shift flexibility and overtime availability are expected.

Benefits

• Competitive compensation with year-end, performance-based bonuses.
• Health, dental, and vision insurance coverage.
• Collaborative, energetic, and entrepreneurial workplace culture.

Additional information

The selection process does not use AI tools.