Sales Associate, Harrods

About Balenciaga

Balenciaga was established by Spanish designer Cristóbal Balenciaga in 1917 and later launched in Paris in 1937. The House became known for reshaping modern couture through innovative approaches to silhouette and technique.

Today, the brand continues to build on that legacy through forward-thinking collections across women’s and men’s ready-to-wear, accessories, and objets d’art. Its engagement with digital innovation, new materials, and social responsibility keeps it aligned with contemporary luxury.

The House’s 50th Couture collection, introduced in 2021, marked the first couture presentation since the founder’s retirement in 1968 and reflected a renewed standard of refined, modern elegance. From October 2015 to July 2025, Demna led both men’s and women’s collections as Artistic Director. In July 2025, Pierpaolo Piccioli became Creative Director.

Role overview

The Sales Associate plays an important part in the store team by helping deliver strong commercial performance through the Balenciaga client experience. The position supports colleagues and management while consistently representing the brand’s identity and values.

Key responsibilities

• Contribute to sales growth by building, maintaining, and regularly updating a strong client database.
• Deliver a consistently high standard of client service in line with Balenciaga’s expectations and brand values.
• Create genuine, lasting client relationships through attentive service from first welcome through to post-purchase support.
• Maintain a professional approach in every interaction, with strong communication and collaborative teamwork.
• Partner with the stock team to confirm product availability and respond effectively to client requests.
• Share ongoing feedback on customer behaviour and wider market activity.
• Keep displays and store areas organised according to visual merchandising standards.

Candidate profile

The ideal candidate has experience in a similar position, or brings transferable skills from another relevant customer-facing role. They should feel comfortable working in a busy environment, have excellent attention to detail, and show a strong interest in products, fashion, and current market trends.

Success in this role also requires the ability to work both independently and as part of a team, along with solid administrative and digital ability. Strong written and verbal communication skills are essential, and fluency in English is required.

Why join Balenciaga

This is a strong opportunity to join Balenciaga and contribute to business growth within a thriving atelier in a global luxury group. The company offers opportunities to learn, develop, and build a long-term career.

Balenciaga supports professional development within the House and across the wider Kering group. The organisation focuses on leadership, team performance, and creating an environment where employees can reach their potential.

Diversity and equal opportunity

Balenciaga is committed to building a diverse workplace and values differences in gender, age, nationality, culture, disability, and sexual orientation. Hiring is based on capability and alignment with brand behaviours, and all applicants are treated fairly as part of an equal opportunity approach.

Job details

This is a regular, full-time position based onsite in London, England, United Kingdom. The planned start date is 2026-06-01. The employing organisation is Balenciaga UK Ltd.