Sales Executive

Role Overview

This role sits within the Sales & Marketing function at Marriott International in Kampala, Uganda. The position is full time and is based onsite. It is a non-management role focused on guest-facing sales support, reservation handling, and service coordination.

What You Will Do

• Connect guests with the right internal team or department, such as Sales, Data Administration, or Accounting, to resolve questions, requests, and concerns.
• Apply selling methods that help grow revenue while preserving guest loyalty, including upselling where appropriate.
• Offer approved compliments or rewards to guests, such as points, tickets, or gift certificates, to recognize patronage.
• Build awareness of the brand both within the organization and in the wider market.
• Handle redemption requests for Marriott Rewards points.
• Manage reservation enquiries, modifications, and cancellations received by telephone, fax, or mail.
• Enter Marriott Rewards details into the relevant system when processing guest reservations.
• Answer, record, and follow through on guest calls, questions, and service issues.
• Carry out general administrative work in support of Sales & Marketing, including filing, email communication, typing, and faxing.
• Support management by helping train and motivate colleagues and by acting as a strong example for others.
• Follow company procedures, maintain a professional appearance, and protect confidential and proprietary information.
• Welcome guests according to company standards, respond promptly to their needs, and thank them in a genuine manner.
• Communicate clearly and professionally, and prepare written materials with accuracy and completeness.
• Use proper telephone etiquette and maintain constructive working relationships with teammates.
• Help the team achieve shared goals, respond appropriately to coworker concerns, and monitor work quality standards.
• Read and verify information across different formats and complete other reasonable duties assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 2 years of relevant work experience.
• No prior supervisory experience is required.
• No license or certification is needed.

Work Environment

The job is based at Ggaba Road, P.O. Box 190771, Kampala, Uganda, 25601. It is scheduled as full time and is not remote.

Employer Commitment

Marriott International states that it is an equal opportunity employer and welcomes applicants from all backgrounds. The company emphasizes inclusion, non-discrimination, and valuing the diverse experiences, cultures, and talents of its associates.

Brand Context

Marriott Hotels focuses on delivering thoughtful, high-quality hospitality across the globe. JW Marriott, part of Marriott International's luxury portfolio, highlights associate wellbeing, training, recognition, development, and a collaborative environment built around luxury service and holistic care.

Additional Information

• Job number: 26076522
• Job category: Sales & Marketing
• Schedule: Full time
• Located remotely: No
• Position type: Non-management