Shift Supervisor - Lifeline

About the organisation

Presbyterian Support Northern is a community-focused organisation that supports people across a wide area from Taupō to Whangārei. Its services include Enliven, Family Works, Lifeline and Shine, all guided by a mission to help people live better lives. The organisation is built on values of hope, trust and integrity, compassion, partnership, and respect for Tangata Whenua.

About Lifeline

Lifeline Aotearoa has spent more than 50 years supporting people in New Zealand who are facing crisis, emotional distress, or difficult life challenges. Through a nationwide 24/7 helpline and text service, it provides counselling and support that helps strengthen the wellbeing of individuals, whānau, and communities across Aotearoa.

The opportunity

An opening is available for a Shift Supervisor to join the Lifeline team in Auckland. This role is rostered for 32 hours per week and includes evenings and weekends. The position is focused on keeping 24/7 service operations safe, smooth, and effective while supporting helpline staff and volunteers to respond with care and professionalism.

This opportunity suits an experienced practitioner who is ready to move into a leadership position, as well as someone already working in a leadership capacity.

What you'll do

• Oversee day-to-day shift operations to maintain a safe, efficient, and uninterrupted helpline service.
• Provide leadership, direction, and practical support to staff and volunteers during shifts.
• Help the team deliver compassionate, effective, and high-quality responses to people seeking support.
• Manage operational needs within a 24/7 service environment when required.
• Stay calm under pressure and contribute solutions in complex or challenging situations.

What you'll bring

• A qualification in counselling, social work, or another related health field.
• Professional registration, which is required for the role.
• Previous experience in a helpline, counselling, mental health, or social services setting.
• Proven leadership ability with the confidence to guide and support a team.
• Strong communication skills and a calm, supportive approach.
• A commitment to safe, person-centred practice that reflects Lifeline’s values.

Working here

The organisation describes itself as committed to diversity, inclusion, and a workplace where people feel valued. It is recognised as a dementia-friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion, and a member of the Pride Pledge.

Employee benefits

• Access to counselling and support through employee assistance programmes.
• Wellbeing resources and support for employees and their families.
• Discounts on a range of services and products through the BOOST programme.
• A reward for successful referrals of friends or family members to PSN.
• Formal service recognition starting from 5 years of service.
• KiwiSaver contributions on top of base salary.
• Option to buy up to 10 extra days of annual leave each year.

Other information

For questions or to request a copy of the role profile, contact [email protected].

The organisation also notes that more information about careers and other opportunities can be found through its careers page.

Applicants are encouraged to join the team and contribute to the solution.