Store Manager

Role summary

This position is responsible for steering overall store profitability, strengthening sales performance, and ensuring smooth day-to-day retail operations. The role also covers customer service delivery, team motivation and retention, and consistent compliance with organizational standards.

Education

A graduate or postgraduate degree is required.

Key responsibilities

• Prepare store-level sales targets and quotas that support broader business goals.
• Monitor and improve gross margin, stock on hand, segment and brand mix, discount control, and other business measures in line with strategy.
• Put in place standards for productivity, quality, customer service, and overall operational effectiveness.
• Recommend suitable product lines and maintain the right merchandise assortment.
• Increase sales, protect margins, reduce shrinkage, manage inventory, and control operating costs.
• Handle commercial matters and ensure statutory and regulatory compliance.
• Track team performance, build collaboration, and encourage a strong workplace culture.
• Spot future leaders and develop talent for important roles.
• Use customer feedback to enhance service quality and business processes.
• Keep track of competitor activity and resolve customer escalations effectively.
• Execute local events and promotional activities as per the marketing plan.
• Build a customer-first culture across the store.

Performance expectations

• Business management indicators such as gross margin, stock on hand, and segment/brand mix.
• Discount control performance.
• Brand share improvement.
• Finance-related execution, including paper/card VM implementation.
• Achievement metrics such as target versus achievement, RCP, attachment, and EOL.
• Customer experience measures including VOC participation, scores, SQA, complaints, and loyalty cards.
• People management outcomes.
• Business acumen with attention to profitability and competition.
• Jio business outcomes including activations, recharges, and CAF rejections.

Required competencies

• Operational effectiveness.
• Financial management.
• Analytical thinking and problem-solving.
• Results-driven execution.
• Self-development.
• Emotional intelligence.
• Customer service orientation.
• People management.
• Clear communication.
• Teamwork and collaboration.

Location

Agra, Uttar Pradesh, India.

Additional information

This is a full-time, onsite retail leadership role. The job focuses on sales growth, store profitability, statutory compliance, customer experience, inventory control, and team development within the store environment.