Traffic Officer

Role overview

National Highways is hiring Traffic Officers for the Milness Outstation in Milnthorpe. The role is focused on delivering a customer-centric service while helping manage the strategic road network safely and efficiently, including the response to collisions, debris clearance, and other unplanned incidents.

Working pattern and hours

This is a 24/7, 365-day operation. The shift pattern follows a 6-days-on, 3-days-off rota made up of three early shifts (6:00 am to 2:26 pm), three late shifts (2:00 pm to 10:26 pm), three rest days, three cover shifts that may fall on any of the listed shift times, three night shifts (10:00 pm to 6:26 am), and then three rest days.

Compensation

The base salary is £29,010 plus a 25% shift allowance, giving a total package of up to £36,262.50. After successful completion of probation at 9 months, the base salary rises to £30,210 plus shift allowance, with a combined salary of up to £37,762.50.

What the job involves

• Responding to incidents on the strategic road network and taking safe, timely action to resolve them, including deploying traffic management measures where needed.
• Working closely with colleagues, emergency services, and other responders to manage incidents effectively.
• Contributing proactively as part of a team and helping meet performance targets.
• Using communication tools such as radio and mobile telephony to share accurate, timely updates with colleagues, partners, stakeholders, and customers.
• Taking responsibility for personal and public safety by identifying, reporting, and acting on unsafe conditions or behaviour.
• Keeping accurate records of vehicles and equipment.

About you

• You must hold a full driving licence with no more than 3 penalty points, and you must continue to meet this requirement during employment because driving is part of the role.
• You need to live within one hour’s commuting distance of the vacancy location.
• You should have experience of motorway driving.
• You need knowledge of, and practical experience in, supporting workplace safety.
• You should be able to provide a high standard of customer service.
• You should be self-motivated and comfortable working as part of a team.
• You should have experience of working independently without direct supervision.

About National Highways

National Highways is responsible for managing and improving England’s motorways and major A roads, with a mission to support safer, smoother, and more reliable journeys. The organisation’s priorities are safety, customers, and delivery, supported by the values of passion, integrity, safety, teamwork, and ownership.

The Operations function plays a central role in keeping the strategic road network moving and ensuring customers have the best possible experience. It handles more than 39,000 customer enquiries each month, plans and delivers maintenance activity, drives improvements and efficiencies across roads and systems, and responds to incidents across 4,500 miles of motorways and major A-roads.

Diversity and hiring note

National Highways welcomes applications from candidates of all backgrounds and is committed to building a diverse workplace.

Please note that the advert may close before the stated deadline if a large volume of applications is received.