Usher - Theater Operations
Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates · Tempo pieno
Sii il primo a candidarti
- Esperienza
- 2+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 2 messaggi fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Candidates with theatre ushering or hospitality experience, especially those familiar with theatre venues, live performance schedules, and guest-facing service environments, are encouraged to apply.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Wynn Al Marjan Island
Wynn Al Marjan Island is scheduled to open in the United Arab Emirates in Spring 2027. Designed as a luxurious beachside destination for guests looking to relax and enjoy themselves, the resort is being developed on a scenic island in Ras al-Khaimah, less than 50 minutes from Dubai International Airport. The integrated property will feature 1,530 rooms and suites, 22 restaurants and lounges, a theatre, a nightclub, and a five-star spa.
About the Role
The resort is looking for an Usher to support its Theatre Operations team.
Key Responsibilities
- Welcome guests professionally, answer basic questions, and help them find what they need.
- Guide audience members to seating areas, guest facilities, and concession points.
- Provide attentive service to all patrons, including VIP and accessibility guests.
- Verify both paper and digital tickets in a smooth and courteous manner.
- Manage late arrivals by directing them to the correct entry points at the right time.
- Observe audience conduct and escalate any disturbances to the relevant supervisors, managers, or security staff.
- Help maintain a safe theatre environment and support evacuation procedures if an emergency occurs.
- Apply venue rules related to photography, mobile phone use, and expected behavior.
- Assist guests with mobility, hearing, and other access-related requirements.
- Issue and retrieve hearing devices or other assistance items when needed.
- When assigned as an Access Host, take full responsibility for supporting access patrons and their service animals.
- Keep the auditorium, foyer, and washrooms clean and orderly before, during, and after performances.
- Hand out and collect programmes or promotional materials.
- Join pre-show briefings and post-show debriefs as required.
- Collaborate effectively with front-of-house staff, box office teams, and security personnel.
Candidate Profile
The company is seeking someone with a warm, polished, and professional presence who can remain composed in a busy theatre environment and deliver strong guest service.
Experience and Qualifications
- Preferred background of 2 years in theatre ushering or the hospitality service industry.
- Exposure to West End, Broadway, theatre venues, or performance schedules is desirable.
- Basic first aid training is optional and can be provided.
- Ability to supervise others and perform effectively under pressure.
- Friendly, approachable, and professional manner.
- Strong spoken communication skills.
- Calm judgment and quick problem-solving ability in fast-moving situations.
- Strong attention to detail and pride in venue presentation.
- Flexible team-oriented attitude.
Benefits
This position offers a competitive salary paid in UAE Dirhams (AED), along with an excellent leave policy, healthcare coverage, incentive programs, and additional employee benefits.
Additional Information
The role is part of a high-profile resort project associated with one of the most recognized hospitality brands in the world.