Aftersales Manager

Role overview

Listers Group is hiring a high-performing Aftersales Manager for its Volkswagen dealership in Nuneaton, England. The position offers an estimated on-target earnings package of £60,000, along with a company car and additional benefits.

The core focus of the role is delivering an outstanding customer experience across the dealership’s aftersales operation. You will set the tone for service quality, lead by example, and make sure customers consistently receive excellent support.

Key responsibilities

• Take full ownership of workshop, service, and parts teams, guiding, developing, and supporting staff so they can perform at their best.
• Set, monitor, and deliver sales targets while keeping performance aligned with business goals.
• Improve workshop throughput, utilisation, and overall operational efficiency.
• Manage your own budget and use it effectively to support business growth.
• Work with other department leaders to strengthen the performance of the wider centre.

Candidate profile

This opportunity is well suited to someone with experience as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager, or an established Aftersales Manager.

The ideal person will bring the ambition and capability to move the department forward, work to agreed KPIs and brand expectations, and consistently produce strong commercial and customer satisfaction results.

You should have solid leadership and people management ability, a strong winning mindset, and genuine enthusiasm for the brand. Background in the motor trade, automotive sector, or a car dealership is preferred, though it is not essential because full training will be provided.

Rewards and benefits

• 33 days of annual leave including bank holidays
• Company pension scheme
• Wellness programme
• Occupational sick pay
• Group life insurance
• Discounted servicing for staff vehicles
• Access to employee discounts on retailers, restaurants, cinemas, and holidays
• Long-service and loyalty recognition incentives
• Staff referral scheme
• Access to in-house, manufacturer, and professional qualifications
• Company events

About the employer

Established in 1979, Listers Group is one of the UK’s largest privately and family-owned motor retail groups. The business has grown through its people and represents a range of prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. The company supports employees across all parts of the business and encourages career growth within the motor trade, automotive, and car dealership sectors.

Additional information

The role is based onsite in Nuneaton, England. The advert does not specify a vacancy count, application deadline, or exact working hours. It also indicates that similar motor trade opportunities may be available through the employer’s talent pool.