Assistant Front Office Manager

Company Overview

PAL Heights Group of Hotels is focused on delivering high-quality hospitality and on making every guest feel like a long-time friend. Based in Bhubaneswar, the group runs two upscale properties: Pal Heights, a 4-star city-center hotel located next to a shopping mall, and Pal Heights Mantra, a modern hotel with views of the highway and surrounding greenery. Across both locations, guests can access comfortable rooms, banquet facilities, varied food and beverage options, coffee shops, bars, a gym, spa, swimming pool, and a nightclub, making the properties suitable for business travel, leisure stays, weddings, and conferences.

Role Summary

This is a full-time, on-site position in Bhubaneswar for an Assistant Front Office Manager at Hotel Pal Heights, Jaydev Vihar. The role centers on managing front office activities, delivering smooth arrival and departure experiences, offering top-tier guest service, addressing questions and concerns, and helping maintain high guest satisfaction levels.

Key Duties

• Oversee day-to-day front desk and front office functions.
• Ensure check-in and check-out processes are handled efficiently and without disruption.
• Respond to guest queries, issues, and complaints in a prompt and professional manner.
• Support strong customer satisfaction through attentive service and problem resolution.
• Guide and supervise front office team members.
• Coordinate closely with other hotel departments to keep operations running smoothly.
• Maintain adherence to hotel policies, service standards, and operating procedures.

Required Qualifications and Skills

• Hands-on knowledge of front office operations and hotel guest service procedures.
• Ability to resolve guest complaints effectively.
• Strong verbal and written communication for dealing with both guests and colleagues.
• Experience collecting and managing guest feedback, ratings, and reviews online and offline.
• Leadership and organizational ability to manage and train front office staff.
• Working knowledge of IDS software and STAAH.
• Understanding of OTA platforms and how to use them to maximize revenue.
• Prior experience in an Assistant Front Office Manager role in the hospitality sector is required.
• A degree in Hospitality Management is mandatory.

Additional Information

This opportunity is based at the hotel property in Jaydev Vihar, Bhubaneswar. The source did not mention salary, perks, openings, start date, or application deadline.