Assistant Manager - Operations & Maintenance

Role overview

This position supports the operations and maintenance function at ATEL, with a strong focus on smooth service delivery, efficient use of assets, customer issue handling, and adherence to required standards and regulations.

About the business

Adani Group is a diversified Indian organisation with 10 publicly listed companies and a nationwide portfolio in logistics and utility infrastructure. Headquartered in Ahmedabad, Gujarat, it has built large-scale infrastructure capabilities with operating and maintenance practices aligned to global benchmarks. The group includes businesses that have earned infrastructure investment-grade status.

Adani Total Gas Limited (ATGL) is a key participant in India’s energy landscape, focused on natural gas distribution. It operates as a joint venture between Adani Group and TotalEnergies and develops city gas distribution networks for PNG supply to homes, businesses, and industries, along with CNG for transport. Its network footprint includes locations such as Ahmedabad, Vadodara, Faridabad, and Khurja, and it continues to expand through a consortium with Indian Oil Corporation Ltd into other cities and regions. The company also invests in renewable energy through Adani TotalEnergies Biomass Limited, which supports biogas development in India.

Operations management

• Handle customer service concerns and route technical issues to OEMs when needed.
• Improve how company assets are used so resources are deployed effectively.
• Support customer acquisition efforts while strengthening customer relationships.
• Carry out site checks and help ensure vendor payments are processed on time.
• Track payables and receivables to support day-to-day financial control.
• Assist with estate-related activities to keep operations running without interruption.

Maintenance operations

• Complete handover and takeover activities with accuracy and efficiency.
• Monitor OEM service levels to ensure SLA commitments are met.
• Maintain site cleanliness and comply with applicable regulatory requirements.
• Take part in vendor governance meetings to review contracts and service performance.
• Ensure DISCOM payments are made promptly to avoid disruption in power supply.
• Respond to customer complaints quickly and effectively.
• Carry out preventive maintenance to reduce downtime and extend equipment life.

Digital platform management

• Oversee devices and technology so operations remain stable and functional.
• Run promotional schemes through digital channels to support customer acquisition and retention.
• Keep dashboards and MIS reports current to provide clear operational visibility.
• Contribute to social media-related activities that improve engagement and brand presence.
• Analyse performance data to improve operating efficiency and account management.

Planning and budgeting

• Share operational inputs for planning and budget preparation.
• Maintain document trackers for orderly and accurate records.

Customer experience and call centre support

• Support call centre operations to help deliver a strong customer experience.
• Assist in designing and rolling out training for call centre team members.

Team collaboration

• Work closely with the Operations Manager, Zonal Manager, and Digital Platform Manager to achieve team goals.
• Help build a work culture centred on development, performance, and continuous improvement.

Key stakeholders

Internal: Projects Team, TechnoCommercial Team, BD Team, Technical Services Team, Finance Team, IT Team.

External: DISCOMs, regional partners, channel partners, and vendors.

Qualifications

A bachelor’s degree in Business, Finance, Engineering, or a related discipline is required. An MBA or similar advanced qualification is preferred.

Experience

Applicants should have at least 3 years of experience in strategic planning, procurement, and commercial management, with proven leadership exposure. Experience in the Charge Point Operator (CPO) sector, utilities, petroleum, technology, or similar industries is preferred, especially where procurement and commercial strategy are involved.