Customer Care Coordinator

Role overview

This position is for a Customer Care Coordinator based in Dublin City South, on the Luas line. It follows standard Monday to Friday working hours, with a hybrid setup available after the initial training and probation period. Compensation is salary depending on experience, plus a 10% bonus, pension, healthcare cover and flexible working hours.

The role sits within a friendly customer care team and is suited to someone who enjoys helping people, solving issues and contributing to a collaborative environment. It offers a strong opportunity for candidates from hospitality, retail, customer service, administration or other office-based settings to move into a customer-focused position.

What the role involves

As a Customer Care Coordinator, you will be one of the main contacts for customers, making sure each enquiry is dealt with in a courteous, efficient and professional manner. You will also support the wider department with administration and help keep day-to-day operations running smoothly.

• Handle customer queries received by phone and email
• Deliver prompt, polished support to both customers and drivers
• Keep internal records and systems up to date with accurate information
• Manage vehicle administration tasks, including motor tax processing
• Oversee fines, toll tag and fuel card administration
• Prepare reports and assist with administrative work across the business
• Work within existing procedures while spotting ways to improve them
• Collaborate closely with colleagues to maintain high service standards
• Step in to support the team during busy times and when others are on leave

About you

The ideal candidate will bring a customer-first attitude, strong communication skills and a friendly, professional approach. You should be comfortable balancing multiple priorities in a busy environment and be confident working with Microsoft Office and new systems.

• Background in a customer-facing role such as hospitality, retail, customer service, administration or a contact centre
• Clear verbal and written communication skills
• Strong interpersonal skills and a courteous, approachable manner
• Excellent organisation and close attention to detail
• Ability to juggle several tasks and priorities in a fast-moving setting
• Confidence using Microsoft Office and adapting to new software
• Proactive, team-oriented working style
• Full, clean EU driving licence

Benefits

• Annual performance-related bonus
• 23 days of annual leave plus 2 additional company days
• Pension scheme
• Private healthcare
• Full training and continuous support
• Hybrid working after the first six months of training, with 1 to 2 days from home each week
• Welcoming team culture with room to learn and progress

Additional information

This is a full-time role with Monday to Friday standard hours. Hybrid working begins after completion of the initial training and probation period. The salary is described as dependent on experience, with a 10% bonus also included. The role is based in South Dublin, Ireland, in Dublin City South.

Why this role

This opportunity is ideal for someone who wants more than a routine customer service position. It offers the chance to join a business that values teamwork, continuous improvement and excellent service, while also recognising individual contribution. Interested candidates are encouraged to apply directly to the recruiter handling this opportunity.