Customer Service Representative - Banking

Overview

An opening is available for a Contact Centre Agent in Dubai on a short-term contract basis. The role sits within a banking environment and focuses on handling customer interactions across contact centre and digital support channels.

Assignment Details

• Position: Contact Centre Agent
• Work location: Dubai, United Arab Emirates
• Contract length: 3 to 4 months

Core Responsibilities

• Manage inbound customer calls and support day-to-day contact centre queries.
• Assist customers with banking-related questions, service issues, and basic troubleshooting.
• Provide guidance for digital and mobile banking usage.
• Handle customer concerns professionally and work toward effective issue resolution.
• Use CRM tools, telephony systems, and application navigation to support service delivery.
• Apply objection handling techniques during customer conversations.

Required Functional Skills

• Previous experience in a contact centre or customer service environment.
• Exposure to banking or financial services is preferred.
• Knowledge of digital banking and mobile app support.
• Ability to manage calls, resolve customer issues, and troubleshoot basic problems.
• Understanding of banking products and services at a basic level.

Required Technical and Behavioral Skills

• Comfort with systems and application navigation.
• Experience using CRM and telephony platforms.
• Ability to support digital channels and mobile banking users.
• Good process guidance and basic troubleshooting capability.
• Strong communication and customer-handling skills.

Application Information

Interested candidates are expected to share an updated CV along with the following details: expected salary, notice period, current location, and citizenship/visa status/work permit information.

Contact

Applicants may send their CV to the recruiter email provided in the source listing.