Freight and Logistics Coordinator

Role overview

This freelance remote role supports a U.S.-based freight forwarder with more than 40 years of experience across air, ocean, and ground transportation. The business is recognized for dependable execution, technology-enabled operations, and a customer-first approach, with most new work coming through referrals.

The purpose of the position is to make the rate request and quoting process faster, more organized, and more reliable. The coordinator will help customers receive prompt pricing options, weigh cost against carrier and service quality, and support stronger quote-to-book performance while protecting margins and keeping internal teams aligned.

What you will handle

• Confirm receipt of customer rate requests through email and begin the pricing workflow.
• Contact carriers, partners, and internal contacts to gather freight pricing.
• Review several options and select the most suitable balance of cost, transit time, and service reliability.
• Prepare customer quotes and clearly note any key assumptions or conditions.
• Manage email communication with current and prospective clients.
• Take a limited number of inbound and outbound calls with customers and internal stakeholders.
• Coordinate updates with the sales manager and share progress on open requests.
• Follow up on pending items in a timely manner to maintain strong client relationships.
• Check quotes for completeness and include applicable accessorials and surcharges.
• Keep well-structured records of quotes, responses, and final outcomes.
• Identify risks, exceptions, and service issues, then suggest alternatives when needed.
• Use Magaya for shipment records, documentation, and status updates as instructed.
• Work with Microsoft Office tools to create spreadsheets, emails, and supporting documents.
• Follow the provided SOP and walkthrough, while contributing practical process improvements where possible.
• Manage multiple requests independently, meet turnaround expectations, and escalate concerns when judgment calls are required.

Experience and capabilities

• Prior hands-on experience in U.S. freight and logistics is required, with a strong preference for freight forwarding exposure; this is not an entry-level role.
• Working knowledge of freight forwarding terms and shipping workflows is necessary.
• You must be able to source, compare, and evaluate freight rates across different options.
• Professional written communication by email and comfort with inbound/outbound phone conversations are important.
• Strong ability in Microsoft Office Suite and the willingness to quickly learn Magaya are expected.
• The ideal candidate is proactive, takes initiative, and anticipates next steps without waiting for direction.
• Good judgment and critical thinking are essential, especially when balancing cost against service reliability.
• Strong attention to detail, organization, and dependable follow-through are required.
• Excellent English communication skills, both written and spoken, are needed.
• You should be calm under pressure, customer-focused, and reliable in a remote working environment.

Work setup and operating requirements

• This is a remote position.
• You must have a dependable internet connection and a quiet workspace at home.
• A personal computer is required, with Intel Core i5 or equivalent/higher specifications.
• Required home setup includes at least 8 GB RAM, an Intel i5 or AMD Ryzen 5 processor or better, and internet speed of at least 40 Mbps.
• You also need a headset with an extended noise-cancelling microphone, a webcam, a backup computer, and a backup internet connection.
• A dedicated, quiet home workspace is mandatory.
• The working schedule is 40 hours per week, Monday to Friday, 9:00 am to 5:00 pm EST.

Compensation and terms

• Pay is $7.00 per hour.
• No benefits package is included.

Who this role suits

• People who enjoy pricing and quoting workflows and like comparing options to find the best outcome.
• Candidates who are comfortable managing inboxes, handling calls when needed, and keeping stakeholders informed.
• Applicants who take ownership of results, value accuracy, and work well without close supervision.
• Professionals who can work U.S. East Coast hours and appreciate a culture built on trust, results, and continuous improvement.